Job Details

** Customer Service Superhero - NO EXPERIENCE NEEDED - PAID TRAINING!**

**Job Category****:** Cust Support & Call Cent **Requisition Number****:** MISSI013585 Showing 1 location **Job Details**

**Description**

We have a diverse team of healthcare and technology experts with extensive knowledge and experience to tap into. We are uniquely positioned to revolutionize patient transport as it exists today. We are human-centered and driven by the ultimate goal of providing better patient care.

Were looking for learners and adapters smart, savvy people who have the heart and mind to transform patient movement into what it ought to be. We know our solutions can empower care teams with the data and intelligence to make the best decisions possible for patients and were adding to our team of healthcare and technology innovators to make it possible.

Responsible for managing customer requests through the Mission Control software and assisting the customer with all aspects of the patient transfer process. Requires an extra mile customer service attitude and commitment to resolving all requests in a timely and professional manner. This may include finding a destination for the patient, calculating the recommended transportation method, coordinating with all transportation assets and agencies as directed by the customer, and maintaining communication with all parties. Operators will also play a critical role in the BedFinder process, which includes contacting hospitals for the bed availability and assisting hospitals in finding bed placement as needed. Candidates for this position must be detail-oriented, able to multitask, adept in managing multiple software applications and associated workflows. The ability to problem solve and communicate effectively while maintaining the highest standard of customer service is required for success.

**Essential Functions and Responsibilities include the following**:

* Receive all incoming Mission Control requests and coordinate the transport in its entirety with a wide array of medical facilities and transportation agencies.

* Communicate with hospitals to ensure accurate information and timely service.

**Additional Job Requirements**

* Regular Scheduled Attendance

* Compliance with policies and procedures as defined in the Employee Handbook, and any established company Policy and Procedures

* Ability to work 12-hour shifts 3 days a week on a rotating schedule

* Provide excellent customer service in a timely, professional, and respectful manner

* Indicate the percentage of time spent traveling <5%

Subject to applicable laws and Air Methods policies, regular attendance is an essential function of the position. All employees must follow Air Methods employment practices and policies.

**Supervisory Responsibilities**

This position has no supervisory responsibilities.

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the positions essential functions.

**Education & Experience**

* High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.

* 1-2 years dispatch experience or experience with medical terminology used by Emergency Medical Technician or CNA

* Ability to present a professional tone on the telephone and radio

**Skills**

* Ability to multi-task efficiently, works in a fast-paced environment on multiple projects, and has a strong attention to detail

* Advanced customer service and phone skills

* Excellent written and verbal communication skills

* Ability to be a team player with a professional attitude

* Ability to take and relay reports accurately

* Strong interpersonal skills and a high degree of collaboration at all levels

* Call center, 911 operator, or similar work experience preferred

* Knowledge of medical terminology preferred

* Knowledge of medical transportation preferred

**Computer Skills**

* Intermediate with Microsoft Office Suite, including Word, Excel, and PowerPoint and Outlook

Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)