Job Details

Salary: $16.91 Hourly

Location : Wichita, KS

Job Type: Full-time

Job Number: CUST SVC CLERK 1 A Exp Off

Department: Finance

Division: FIN Treasury

Opening Date: 04/16/2024

Closing Date: 4/30/2024 11:59 PM Central

Distinguishing Features of Work

This is clerical and public contact work providing specialized customer services by telephone and/or in person and maintaining related records. Customer services are provided in accordance with established policies and procedures. The nature of the services varies between position assignments. The specific information and knowledge required is learned on the job. Work is performed independently, but difficult problems may be referred to a supervisor or lead position.

The days and hours for this position: Monday-Friday, 7:30am-5:30pm

Bargaining Unit: Employees Council

***Posting may close at anytime once max number of applicants has been reached.**
Examples of Work Performed

• Accepts service inquiries and related information from customers by telephone or personal contact.
• Accepts money from the public and issues change and receipts.
• May audit customer records.
• May prepare deposits.
• May keep records related to money received and disbursed.
• May open mail and process payments.
• May reconcile daily receipts.
• May notify customers to renew license or certification.
• May pick up mail at postal facility and bring into City Hall.
• Compiles and distributes invoices for services.
• May maintain customer transaction records.
• These examples are not intended to be all-inclusive.
• Other related duties may be assigned as needed.

Requirements of Work

• Knowledge of and ability to work with the four functions of mathematics
• Some knowledge of basic record-keeping methods
• Ability to use a computer to access, interpret, and record information
• Ability to accept and respond to a steady volume of requests for information and/or service, both in person and over the telephone
• May require ability to use a cordless telephone with headset for all telephone contacts
• Ability to access records in file cabinets
• Ability to understand and interpret instructions in written, oral, diagram or schedule form
• Ability to carry out detailed but uninvolved written or oral instructions
• Ability to lift, carry and re-stack up to 30-pound loads of records, generally contained in shelves, boxes or drawers, for up to 10 feet
• Ability to access manual files from ground level to overhead reaches, possibly requiring the use of a stool or ladder
• Ability to sit for up to 30 minutes of each hour on a stool at a counter
• Ability to walk or stand up to 30 minutes of each hour
• Ability to repeatedly bend, stoop, turn, twist, or kneel in order to file or retrieve multiple records
• May require ability to use a calculator with speed and accuracy.
• May require ability to count money and make change.
• Ability to develop and maintain effective working relationships with associates, employees of other departments, representatives of outside agencies, and the public
• Ability to communicate clearly and effectively, both orally and in writing
• May require ability to pass assessment test for bilingual skills
• May require ability to acquire and maintain a valid Kansas driver's license
• An employee shall not pose a direct threat to the health or safety of other individuals in the workplace

Required Experience and Training

• One year of experience in public contact work and record keeping.
  
• Minimum of one year of experience in cash handling.
  
• Fluency in both spoken and written English and Spanish, with strong bilingual abilities is preferred.
  
• Must be legally authorized to work in the United States without the need of a sponsorship.
  
• Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening, and upon satisfactory evaluation of the results of a criminal record check. For Municipal Court positions, must also be a U.S. Citizen, and pass a Kansas Bureau of Investigation (KBI) background investigation.

• Attainment of passing scores on pre-employment tests.

CITY OF WICHITA

FULL-TIME EMPLOYEE BENEFITS

1. VACATION - Most employees with less than five years employment earn 10 days of vacation per year. After five years, accrual rates increase at varying rates to varying maximums, depending on work schedule and/or union representation. Employees can accumulate and carry forward up to 240 hours each year.

2. HOLIDAYS - There are eleven paid holidays. Employees also receive one Personal Holiday that is granted after the first six months of employment.

3. SICK LEAVE - Sick leave accrual begins at one-half day per month. After five years, sick leave accruals are one work day per month. Employees can accumulate and carry forward all unused sick leave each year. Employees who use 24 hours (3 days) or less of sick leave in a calendar year earn a "Well Day." An additional "Well Day" can be earned following a year of perfect attendance.

4. HEALTH INSURANCE - UMR / United Healthcare provides two levels of medical and prescription drug plans. Both medical plan are PPOs and do not require selecting a physician or referrals for specialty care. Both medical plans include Teladoc virtual care (primary care/mental health benefits at no charge), Dario healthy living programs, and VSP Vision benefits. Pre-tax premium deductions are offered. The City contributes 80% of the premium cost towards medical, prescription drug and vision insurance.
5. DENTAL INSURANCE - Two Delta Dental plans are offered - Preferred and Traditional. The Delta Preferred plan requires using a dentist from a smaller network for a lower premium. The Delta Traditional plan allows use of any dentist, although benefits are higher using a dentist from the large Delta network. Benefits under both plans are the same (with the exception of some Orthodontic benefits) Pre-tax premium deductions are offered.
6.LIFE INSURANCE - Low-cost voluntary term life insurance is available. Employees pay one-third of the cost. The amount of Basic Life coverage is two times annual pay up to a determined maximum amount. Dependent coverage is available at $20,000 spouse / $10,000 child(ren) for an additional $0.14 per pay period. Accidental death and dismemberment coverage is included. The plan is through MetLife.
7.SUPPLEMENTAL LIFE - Additional voluntary employee-paid term life insurance is available from MetLife at low group rates. Participation in Basic Life is required. The Life Insurance plans are portable.
8. LONG-TERM DISABILITY INSURANCE- The voluntary employee-paid group disability plan from MetLife provides 60% of pre-disability income for injury or health related disabilities. Premiums are determined by income and age.

9.VOLUNTARY ACCIDENTAL DEATH & DISMEMBERMENT - Voluntary employee-paid AD&D from MetLife offers coverage for accidental death and dismemberment.

10.RETIREMENT - The City offers two retirement plans - Wichita Employees (WER) Plan 3, and Commissioned Police & Fire Plan C-79. The WER plan is a defined contribution plan; Police & Fire is a defined benefit plan. Both are contributory - employees and the City share the cost.

11.FLEXIBLE SPENDING ACCOUNTS - Employees may elect to make FSA pre-tax deductions for dependent care and/or unreimbursed medical expenses, reducing the cost of these expenses by eliminating taxes on the amount deducted.
12. LONG-TERM CARE INSURANCE - This plan from UNUM offers facility and home care benefits for employees, spouses, and some other family members. Several options for benefit amount and duration, and specific plan features, are available.
13.MORE BENEFITS & SERVICES
Deferred Compensation Investment Program
Employee Discounts and Wichita Employee Association (WEA)
Bereavement Pay
Employee Emergency Assistance Fund
Voluntary Shared Leave Program
Training Programs
Longevity Pay
Credit Union
Employee Assistance Program (EAP)
Injury Leave (on-job injury)
Community Volunteer Events

01

I am a current City of Wichita employee.

• Yes
• No

02

I can speak and read Spanish fluently.

• Yes
• No

03

The following verifies my highest level of education..

• High School Diploma or GED
• Some College
• Associates Degree
• Bachelor's Degree
• Master's Degree
• Doctorate
• I do not have any of the degrees or education listed above.

04

My proficiency with Microsoft office is at the following level...

• Beginner
• Intermediate
• Advanced
• Expert
• I do not have experience or proficiency in MS Office

05

I have the following years of experience in a customer service and recordkeeping environment.

• 1 to 3 years' experience
• 4 to 7 years' experience
• 8+ years' experience
• I do not have experience in customer service and recordkeeping environments.

06

Briefly describe your most challenging customer service experience. How did you handle the situation and what was the outcome?

07

I have the following years of experience in cash handling (examples: bank teller; cashier, etc.).

• 1 to 3 years' experience
• 4 to 7 years' experience
• 8+ years' experience
• I do not have experience in cash handling.

08

I am legally authorized to work in the United States without sponsorship.

• Yes
• No

Required Question