What you will do
He/she will provide detailed technical support for HVAC Ducted customers including distributors and branches, dealers and end users. Responsibilities include limited financial disposition/approval of warranty concessions.
How you will do it
Provides detailed technical support for the entire DS customer base on product offerings, both present and obsolete. Via Call center.
Provides financial review and disposition of warranty disputes and concessions. Includes monitor of customer activity and development/implementation of warranty reduction efforts.
Acts as a field technical liaison between Factory Quality, Manufacturing, Marketing, and Engineering product teams. Includes the recognition of field reported product service issues and the development of appropriate remedies.
Provides an avenue to resolves customer complaints in a timely, effective manner.
Provides call center support and job site technical support as necessary to fulfill customer needs.
What we look for
Required
Technical Degree or equivalent combined education and experience.
3-5 years' experience in product service.
Proficiency in a Windows operating environment, including e-mail and Microsoft Office software, and experience with AS400.
Strong interpersonal skills and decision-making ability.
Effective and professional communication and organization skills.