Job Details

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We're looking for Collections Representatives who are persuasive, professional, and results-driven. Help customers resolve outstanding balances while maintaining a respectful and empathetic approach. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: Contact customers regarding overdue accounts via phone and email. Negotiate payment arrangements and settlements. Update account information and payment statuses. Follow up on broken promises and missed payments. Adhere to compliance and regulatory standards. Maintain detailed records of all collection acti...Collections Representative, Call Center, Collections, Representative, Retail