Job Details

Atmosphere Cloud Support Role

We are looking for strong experience in Linux and cloud technologies. In this role, you will support not only our customers using Atmosphere, our open-source cloud product, but also provide essential support to our internal CloudOps team that manages our public and private cloud infrastructure.

This role is an exciting opportunity for those who have a passion for open-source development and technology to join the Atmosphere team. You will be part of a dedicated team of industry professionals, and your work will contribute to the success of our users and our operations team.

Your role will involve solving complex technical problems, ranging from detailed cloud environment issues to unique system failures and system configuration challenges. We require an expert level of assistance to our clients, ensuring their satisfaction.

We are on a rapid growth trajectory and are looking for talented problem solvers who are passionate about developing the next generation of our cloud solutions.

This position is remote, with a preference for candidates available during Americas time zones. This person must have experience with OpenStack, Kubernetes, Helm, and Ansible. If the individual also has experience in any of the following areas, it would be an advantage: Atmosphere, Prometheus, Python, SRE, and Infrastructure as Code. A great advantage is that you will have the opportunity to work from home.

Responsibilities:

• Speak directly with clients and the internal CloudOps team, manage issues via phone, ticketing system, and remote sessions.
• Investigate and resolve complex problems related to Atmosphere products.
• Contribute to and maintain our knowledge base, sharing knowledge and lessons learned with clients and the internal team.
• Manage each support case you own to our Service Level Agreement (SLA), ensuring high client satisfaction by setting and meeting expectations.

Qualifications:

• Bachelor's degree in computer science, information technology, or a related field, or equivalent experience.
• Understanding of cloud architecture and principles.
• Skill in Kubernetes and Ceph or other storage platforms.
• Strong customer service skills, and the ability to interact professionally with clients and internal teams.
• Ability to work independently with minimal direction.
• Background check required.

Preferred:

• Experience with cloud services, particularly with OpenStack technologies.
• Relevant cloud technology certifications, such as Certified OpenStack Administrator or Certified Kubernetes Administrator.
• Familiarity with ML2/OVS or OVN.
• Understanding of network protocols and principles, as well as network virtualization.

Join our team to contribute to the continued success of Atmosphere while expanding your technical skills in a dynamic and fast-paced environment.