Job Details

Temporary It Student Helpdesk Assistant

At WSU Tech, we are dedicated to promoting quality higher education and leadership in workforce training that supports economic development for a global economy. Our experienced faculty and staff are committed to helping students achieve their goals by providing hands-on experience, state-of-the-art facilities, and individualized support and guidance. We operate in a values-based culture and strive towards our behaviors in everything we do. Compensation: $15/hr. Worksite location: varies. Schedule: part time, max 28 hrs/wk; typically M-Th between 8a-5p (flexible with school schedule).

Overview / Job Summary:

The Temporary IT Student Helpdesk Assistant will assist students with password resets, navigating WSU Tech Websites and connecting to the Wi-Fi network especially from student smartphones, tablets and laptops. The primary work location will be the IT office of the campus to which they are assigned. Your day-to-day responsibilities will vary, but are not limited to:

• Provides excellent customer service to WSU Tech students, faculty, and staff.
• Assists students with connecting personal devices to the WSU Tech Wi-Fi network and connecting to WSU Tech IT services using the Student IT guide.
• Answers the Student IT Helpdesk phone number and call back students needing password resets or help with the Student IT guide.
• Provides the IT Department with suggestions on how to better serve students and improve the Student IT Guide.

This role is a temporary internship and ideal for gaining short-term experience. It is not a permanent part-time job.

Requirements:

Preferred qualifications:

• Current WSU/WSU Tech student in good standing, required.
• Currently enrolled in WSU Techs IT Essentials Program or have completed CompTIA A+ Certification, required.
• Ability to identify basic student IT needs.
• Ability to interact well with a diverse campus population.
• Excellent organization and customer service skills.