Job Details

Job Posting

Work Schedule: PRN - as needed for additional coverage

Position Summary: Open and close clinic, check patients in and out, schedule appointments, verify, update, and enter patient information accurately and efficiently. Responsible to process and reconcile payments, manage incoming/outgoing faxes, process required documentation for patients and providers, and route accordingly. Complete other tasks as requested to support clinic providers and staff.

Essential Functions:

• Check patients in upon their arrival, verify existing information, update as needed, and enter new information into Practice Management System.
• Scan all insurance cards for new patients and update annually, process patient documents, update releases of information, collect co-payments, and notify physician of patient arrival.
• Post all payments to patient account, provide receipt to patient, secure funds and/or clinic receipts, and ensure financial batch in Practice Management closed at the end of the day.
• Respond to and manage multiple phone lines, to include immediate dissemination of messages to the appropriate staff either by electronic communication or through paging system.
• Retrieve, route, and/or respond to all messages from Audix Phone system on a daily basis.
• Check patients out after appointments, schedule next appointment per provider directives and process fee tickets.
• Prepare daily courier bag for pick up and empty incoming courier bag, routing contents of the bag to the appropriate staff, department, or area the same business day.
• Manage Patient Portal functions, respond to all inquiries and messages, and ensure email addresses are entered into Practice Management System efficiently.
• Maintain and update department tracking spreadsheets as requested or directed.
• Assume clinic closure responsibilities as directed. Reconcile payments received with payment batch and set Audix Phone System. Lock and secure all doors, set alarm if applicable, ensure all machines are turned off, and deliver deposit and encounter forms to billing office.
• Assist lead receptionist with any duties as requested to include, but not limited to, patient reminder calls, scheduling, scanning and indexing, preparing encounter forms, preparing new patient packets, and maintaining the patient waiting area.
• Accurately obtain and document patients vital signs, weight, and height
• Reliable Attendance and Punctuality
• Other duties as assigned by Office Manager or as needed to support providers.