Job Details

Sage 100 Consulting Manager

We're at the forefront of digital transformation, process automation and leadership. As a Sage Platinum Elite Partner and Acumatica Gold Partner, we're known for delivering exceptional solutions and extraordinary client experiences. We have a fantastic opportunity for a Sage 100 Consulting Manager to join our professional services team. Our ideal candidate is a tech-savvy software professional who has a proven track record of driving high performing consulting teams, setting the strategic vision of a software practice, and achieving performance objectives. This is a great opportunity to use your hands-on leadership style and extensive ERP knowledge to positively impact our Sage 100 practice.

The Role:

Our Sage 100 Consulting Manager will lead a team of talented software consultants in the execution and delivery of world class implementation projects to our customers while managing key performance indicators and driving the overall growth and profitability of the Sage 100 delivery practice. Our team leader will take a hands-on, lead-by-example approach by actively participating in implementation projects. Providing insightful guidance and support, they will also enable and encourage their team to achieve their highest level of performance, consistently delivering world class services that exceed our client's expectations.

Scope of the Role:

The role of our Sage 100 Consulting Manager is to effectively manage the P&L of the delivery practice and drive profitability and growth through client satisfaction and reference-ability, while providing leadership, insight, and direction to our team of a dedicated professional services consultants. Essential responsibilities will include but are not limited to:

• Team Management
• Exhibit strong, hands-on leadership style by providing guidance and mentorship to consulting team:
• Actively participate in the interview and hiring process
• Energize, develop, train, motivate, and coach team to success, effectively driving Team productivity and profitability
• Conduct team meetings and weekly one-to-one meetings; participate in mentoring, knowledge-sharing, and annual/ongoing review process
• Build and reinforce teamwork with direct reports through clear, effective communication, ensuring both understanding and accountability
• Maintain a positive practice culture that is evidenced by high employee morale and low turnover
• Partner with Sage 100 Practice Leader in developing career paths and coaching strategies to ensure consultant's job satisfaction and professional growth
• Professional Services Management
• Collaborate with leadership to continuously refine and enhance delivery strategies and methodologies to ensure Team achieves performance targets:
• Manage consultant engagement execution, resources and bench time
• Successfully allocate delivery resources to meet and exceed client expectations
• Effectively promote value billing and maximum efficiency in service delivery
• Effectively maintain a 50% personal utilization rate by assisting in all phases of the software implementation process to include discovery calls, configuration, mapping, data migration, training, etc.
• Provide oversight, governance, and management on active Sage 100 projects/engagements
• Manage the consulting team to key performance indicators
• Set and reinforce clear, measurable performance expectations for team and individuals
• Review project status/delivery/milestones regularly through client/project meetings, written status reports, conference calls, etc.
• Partner with project management team to ensure project budget, scope, and deliverables are met, and the team have exceeded client expectations
• Act as the first point of contact on all functional escalations for your team
• Continuous Improvement
• Identify, define, develop and implement techniques to improve productivity, increase efficiency, mitigate risk, decrease escalations, and resolve issues to achieve the ultimate client experience and satisfaction.
• Conduct weekly team meetings, preparing and presenting thought leadership topics, training and ideas for process improvement. Facilitate discussions and gather feedback from the team
• Client Management
• Actively engage in client interactions to ensure positive outcomes and client satisfaction
• Build and maintain relationships with clients, vendors, ISVs, and key strategic partners
• Proactively engage with project team, client team and internal and external stakeholders, establishing open lines of communication regarding project status, potential roadblocks, changes to timeline, etc. that could impact deliverables
• Develop subject matter expertise regarding practice offerings, sales, consulting best practices and marketing efforts:
• Leverage expertise in managing people to lead, develop and position Sage 100 for success within the marketplace for the company
• Drive 100% client retention (No changes to Reseller of Record status)
• Blytheco Leadership
• Build and maintain strong relationships with other managers, colleagues and leadership team
• Exemplify a spirit of collaboration in leading team to act on company initiatives, processes, and methodologies
• Actively participate in the leadership program, engaging in thought leadership and assisting in the development and execution of company-wide strategies and initiatives

Day in the Life of our Sage 100 Consulting Manager:

• Manage a team of direct reports, providing daily guidance, support, and coaching
• Participate in the interview process and drive onboarding activities
• Conduct weekly one-to-one meetings with team members; provide mentorship, coaching and knowledge sharing
• Develop and maintain functional best practices for client implementations
• Achieve targeted billing goals by actively engaging in the software implementation process
• Review consulting team's time & billing (Work in Progress reports WIP) to ensure accuracy
• Attend status, project, and leadership meetings
• Participate in sales calls, acting as the Subject Matter Expert on the Sage 100 application; assist the sales team with scoping and demonstrations
• Provide guidance and support to consultants
• Create reports, write Statement of Work documents (SOW's), assist with project scoping and planning, and assist consulting team members with clerical/administrative duties, as needed
• Travel to client sites or phone/video calls with clients on an as-needed basis
• Build relationships with clients while understanding current and future needs to assist with client transformations

Role Requirements:

• Bachelor's degree
• ERP professional services/consulting background with experience in delivering ERP projects within defined timeframes and budgets OR 10+ years of experience working with ERP applications (Power User/Administrator)
• 2-5 years of leadership experience of an ERP product line is highly desired
• A strong understanding of ERP solutions, with Sage 100 knowledge preferred but not required
• Ability to provide insight and recommendations to Sales, Marketing, and Consulting teams to solve complex business needs, understand new rollouts, functionality, and interfaces that will enhance the client experience
• Demonstrated ability to achieve professional services revenue goals, lead consulting teams and engagements, and ensure the delivery of an exceptional customer experience
• Outstanding leadership and coaching skills with the ability to lead, train, and motivate others:
• Natural talent for developing and fostering collaborative and trusting relationships with team members, co-workers, and clients
• Ability to manage customer expectations and escalations skillfully and diplomatically
• Excellent project management abilities:
• Capable of effectively setting and achieving goals, and meeting deadlines through effective time management and prioritization
• Ability to handle multiple projects and manage practice demands with a sense of urgency
• Exceptionally strong business acumen with the ability to understand, set and measure KPI's and metrics
• Insight into various business verticals and best practices with the aptitude to easily assimilate new information and translate into business requirements
• Superior presentation, verbal, and written communication skill.
• Demonstrated analytical, organizational, and interpersonal skill.
• Proficient with MS Office Suite, Smartsheet, and CRM applications
• Ability to travel, as needed