Job Details

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we've grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois.

We lead with innovation, technology, and a promise to deliver an exceptional experience every time.

• And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities.

At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.

Compensation: Competitive base salary with $100,000 annual earnings with potential to earn up to $130,000 with incentive

What You'll Do:

• Assist Customer Specialists in closing sales and conduct "Fly-Bys"/TO's on every deal
• Work with Customer Specialists to set sales and gross objectives and increase F& I penetration
• Manage the efforts of vehicle salespeople to enhance the customer satisfaction rating of the dealership and exceed the minimum standard for the Customer Satisfaction Index
• Manage the F&I Process and PVR expectations
• Coordinate in store training (Product, Closing and Sales Process)
• Partner with the Finance team to develop and coordinate best practices and finance product sales
• Manage the follow-up, DS processes and appointment handling process. Road to 50% overall close on show floor visits
• Follow company rules for safeguarding customer information at all times
• Verify that every customer is being offered ancillary products per Walser Policy
• Ensure that titles for trades are collected at the time of sale and verify that payoff information is correct
• Train and manage staff in company policies and ensure adherence to all company policies
• Motivate, counsel and monitor the performance of all department staff conducting disciplinary action or PIP's as needed and administer annual performance evaluations for staff with thoughtful feedback
• Appraise staff productivity and efficiency for the purpose of recommending promotions or other changes in status
• Complete employee terminations based on policy violations with HR approval
• Manage all staff pay rates and hours worked, schedules, time off, and other administrative duties
• Coordinate with the Recruiting Department to interview and hire department staff
• Ensure that any employee relations issues or concerns are addressed and escalated to HR when necessary
• Monitor and assist in the implementation of company initiatives and legal compliance measures and ensure the communication of company news on a regular basis
• Ensure Walser service processes and scripts are followed by employees
• Support the career and professional development of staff
• Lead by example and be an advocate for staff
• Must wear safety eyewear at all times when in dealership service departments
• Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
• Embrace and exhibit Walser CORE values
• All other duties, tasks and/or projects as assigned
• Expected Direct Reports
• Account Executive(s)
• Customer Specialist(s)
• Uphold Walser's Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

What You Bring:

• Must be at least 18 years of age
• Must have a minimum of 1-year automobile sales experience
• Must have excellent customer service skills
• Must have a positive attitude and work well in a team environment
• Must have a valid driver's license and acceptable driving record

What's In It For You?

• Medical, Dental, Vision coverage & HSA/FSA (Includes Blue Cross Blue Shield coverage)

• Paid Time Off (PTO) - Take time to relax, spend with family, or enjoy personal time away

• Career Growth & Opportunity for Advancement
  We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career.

• Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.

• Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.

• Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.

• Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparel-on us.

• Employee Discounts: Enjoy exclusive employee discounts across products and services.

• Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.

• Community Involvement
  Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve.

• Employee Assistance Program (EAP) - Support for personal and professional challenges

• Referral Program - Earn referral bonuses for referring talented candidates

Apply today and help drive operational excellence at Walser Automotive Group!

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.