Job Details

Work Schedule: Monday-Friday; 8:00am-5pm* or 8:30am-5:30pm*

*Team members alternate arrival times and lunches to provide continuous coverage throughout the day and may incur occasional overtime

POSITION SUMMARY

First point of contact for patients arriving at the Midtown Internal Medicine Clinic. Responsible for all check-in and check-out processes of patients. Will schedule all in-house appointments, tests, and procedures for patients in office and over the phone.

ESSENTIAL FUNCTIONS

• Answers phones on all incoming lines.
• Schedules all appointments for Clinic, including office visits, hospital follow-up visits, in-house tests, procedures, and procedure follow-up visits as directed.
• Monitors and maintains patient bump list and messenger logs.
• Registers new patients and maintains established patients' demographics.
• Obtains copies of insurance cards annually and verifies at each visit.
• Performs insurance verification and obtains insurance referrals as needed.
• Ensures primary care doctor is listed correctly in patient information.
• Arrives patients in EMR and checks out after visit completion.
• Processes patient payments.
• Performs daily balancing of payments posted in office.
• Sorts and distributes all incoming mail on a daily basis.
• Distributes patient medication lists, samples, paper scripts, completed forms, and other items as directed.
• Requests new patient records for upcoming appointments.
• Assists leadership team with workflow processes to ensure efficient operations.
• Participates in clinic process improvement activities and team meetings to ensure efficient operations.
• Understands and follows all HIPAA guidelines and procedures.
• Is courteous, helpful, and decisive in handling messages accurately and in a timely manner.
• Navigates the electronic medical records program accurately and efficiently.
• Assists with scanning and indexing of documents into the EMR as needed.
• Reliable Attendance and Punctuality.
• Performs other duties as assigned.

Education: High School Graduate or General Education Degree (GED)

Experience: One to two years related experience

SKILLS & ABILITIES

Computer Skills

One to two years experience with Microsoft software.

One to two years experience with electronic medical records and practice management software.

Previous electronic scheduling required.