Job Details

Customer Service Associate

The Customer Service Associate supports the mission of the Sedgwick County Health Department by welcoming community members and delivering exceptional public service. This role plays an integral part in clinic operations through direct patient interaction, precise and timely data entry, and adherence to departmental fiscal procedures. The associate collaborates with a multidisciplinary team to provide competent, culturally appropriate, and customer-centered care. The employee may also assist with response efforts during public health emergencies (Activation Level 1).

Provide direct client interactions:

• Welcome and assist internal and external customers
• Identify customer needs, clarify information, research issues; provide information and resources to clients as needed
• Provide accurate and up to date information to clients
• Schedule, reschedule, cancel and send reminders for customer appointments
• Informs patients of financial obligations, payment requirements, and encourages initial payment of fees at time of service
• Check-in and check-out clients politely and professionally
• Serve as the backup call taker for the Medical Assistant, including answering incoming calls and scheduling appointments as needed

Perform accurate and timely data entry:

• Collect and enter insurance and/or financial information from clients
• Collect and verify client demographic data
• Accurately enter data into required electronic health record and other databases
• Create/update medical records
• Audit data to verify information is correct, timely, and complete

Collect, document and submit client payment information:

• Collect and post client payments accurately according to protocol
• Complete and submit accurate reports of payments received per policy and procedure
• Maintain and audit assigned cash bag per protocol

Applicants have rights under Federal Employment Laws. Please find more information under the following link.