Job Details

CSR Position

The CSR acts as the main POC for all tactical customer interactions and main support specialist for the Program Manager. This includes managing assigned customers and accounts to provide customer service and support, including contract compliance, RFQ's, quotes, order processing, order status, shipment processing, returns, and customer interface with Sales, Engineering, Operations, Quality, and Finance teams.

Responsibilities

1. Excellent customer service, organization skills, communication skills and relationship management for assigned accounts
2. Order acknowledgement, processing, modifications, and maintenance to customer LTA's.
3. Contract & Order management, and resolution of directed changes, cancellations, terminations, and associated claims.
4. Strong interpersonal skills and ability to collaborate effectively in cross-functional teams (Engineering, Quality, Shipping, Purchasing, Sales)
5. Troubleshoot and follow up on late customer deliveries including problem solving and reporting on recovery plans.
6. Support Finance in the resolution of unresolved invoices.
7. Ability to create and manage various Excel spreadsheets. Common knowledge in basic Excel formulas and functions.
8. Experience with contract management systems including customer portals.
9. Coordinate product returns, repairs, and warranty claims
10. Must be a team player, self-starter, problem solver, and adaptable.
11. Detail-oriented, well organized, and capable of thriving in fast paced environments.
12. Conduct and manage customer calls and onsite visits as needed. Providing order report status and updates

Qualifications

• High School diploma required, Associate or Bachelor's degree preferred.
• 2+ years' experience in customer service, inside sales, or administrative support preferably in aerospace or manufacturing.
• Strong interpersonal and communication skills (written and verbal).
• Experience using ERP systems for order entry and tracking.
• High attention to detail, organizational skills, and sense of urgency.
• Ability to manage multiple priorities in a fast-paced environment

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands, talk or hear, and taste or smell. The employee is frequently required to walk, and sit. The employee is occasionally required to stand, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color. The lifting requirement for this role is 25 pounds.