Job Details

Family Preservation Services Case Manager

The Family Preservation Services Case Manager provides for the safety, stability and well-being of children and families by delivering and coordinating culturally competent case management services that are responsive to the unique needs of the family. Essential functions include providing for the safety, stability and well-being of children and families during the referral period, delivering culturally competent, strengths-based case management services to children and families consistent with the evidence-based practice models, and making decisions on guidelines provided by the supervisor, family preservation standard procedures and policies, evidence-based practice model and DCCCA organizational policies.

The role also involves meeting DCF timelines to connect with the family within 24 hours of referral; facilitating initial family meeting within 48 hours of referral; completing assessment-based case plan within 20 days of referral; and case closure within 3-6 months of referral. The case manager engages and works in partnership with families to complete assessments and develop case plan goals and objectives. They meet with the family in the home weekly, monitoring the familys progress towards their case plan goals; and meet monthly with each child individually to assess childs safety.

The case manager assesses each childs safety with every family contact and reports all suspected child abuse/neglect. They monitor family progress and service provision using assessment tools, and update family case plan based on those assessments. They provide weekly home-based family skills training which may include: Nutrition, Hygiene, Household and Time Management, Home and Child Safety, Basic Parenting, Transportation, Problem Solving and Communication to assist parents in providing a safe, nurturing environment for children in their care.

They work closely with the Family Support Worker to provide services for the family and make decisions about child well-being. The case manager prioritizes identified problems that require resolution, establishes goals and objectives, utilizes available resources, and arrives at decisions appropriate to the family. They complete and analyze initial and ongoing family assessments related to safety, stability and well-being, including mental health, substance abuse, education, emotional, social and physical well-being, parenting and parent-child relationships. They utilize assessments to develop the case plan in partnership with the Family Support worker/Family Mentor, child/ren and family; make community referrals, as necessary.

The case manager completes and submits timely court reports; appears and testifies in court as required. They collect drug screens as necessary and document case information, including court reports, emails, and activities weekly. They respond promptly to family crisis situations, document incidents and are available 24/7 to clients. The job may require the employee to be able to regularly drive to various DCCCA locations and other business locations throughout the day or night as required. They promote and practice teamwork in all activities and foster and maintain professional relationships with families, community partners and peers. They participate in professional development that is relevant.

Education, experience, and licensure requirements include a bachelors degree in human services, prior work in behavioral health or children/family services, personal experience with addictions treatment is preferred, strong verbal and written communication skills, flexibility and adaptability, a solid commitment to the principles of support and advocacy for foster and adoptive families, a valid state drivers license, in force automobile liability insurance, and maintain a motor vehicle record that meets organizations insurability standard as defined by DCCCA policy. Availability of reliable transportation is required for this position.

Knowledge, skills, and abilities include overall computer knowledge and proficiency with computerized data base programs, spreadsheet programs, word processing programs, and the ability to efficiently operate office equipment such as computerized e-mail systems, calculators, copiers, fax machines, telephones and voicemail systems. Effective listening, oral, and written communication skills, including face-to-face, on-site, in person discussions. Exercises appropriate use of positive language. Regular and predictable on-site attendance. Proficiency with computers and Microsoft suite of products including Microsoft Word, Outlook, Excel, and PowerPoint. Ability to efficiently operate other office equipment such as telephones, voicemail systems, copy and fax machines.