Job Details

Scheduler/Receptionist Midtown IM Clinic

First point of contact for patients arriving at the Midtown Internal Medicine Clinic. Responsible for all check-in and check-out processes of patients. Will schedule all in-house appointments, tests, and procedures for patients in office and over the phone.

Essential Functions:

• Answers phones on all incoming lines.
• Schedules all appointments for Clinic, including office visits, hospital follow-up visits, in-house tests, procedures.
• Monitors and maintains patient bump list and messenger logs.
• Registers new patients and maintains established patients demographics.
• Obtains copies of insurance cards annually and verifies at each visit.
• Performs insurance verification and obtains insurance referrals as needed.
• Arrives patients in EMR and checks out after visit completion.
• Performs daily balancing of payments posted in office.
• Sorts and distributes all incoming mail on a daily basis.
• Distributes patient medication lists, samples, paper scripts, completed forms, and other items as directed.
• Requests new patient records for upcoming appointments.
• Is courteous, helpful, and decisive in handling messages accurately and in a timely manner.
• Navigates the electronic medical records program accurately and efficiently.
• Assists with scanning and indexing of documents into the EMR as needed.
• Reliable attendance and punctuality.
• Performs other duties as assigned.

Education: High School Graduate or General Education Degree (GED)

Experience: One to two years related experience

Skills & Abilities:

• Computer skills
• One to two years experience with Microsoft software.
• One to two years experience with electronic medical records and practice management software.
• Previous electronic scheduling required.
• Ability to work with all types of people over the phone and in person.
• Ability to feel comfortable asking people for payments and personal information.
• Handles upset patients and shows ability to diffuse the situation, calm the patient, and manage the relationship with the patient.
• Must be able to communicate effectively with patients, staff, residents, physicians, and other visitors.