Job Details

Join a dedicated healthcare team as an Administrative Patient Services Representative, where your role is vital in delivering exceptional customer service to patients both over the phone and in person. You will be the welcoming face and voice, ensuring patients are greeted warmly, paperwork is completed accurately, and appointments are scheduled efficiently. Your attention to detail will help maintain precise patient records and support the smooth daily operations of the medical practice.

Education:
High School Diploma or GED required. Medical Assistant experience in a clinical setting is preferred.

Experience:
One to three years of medical office experience is essential. Familiarity with Electronic Medical Records (EMR) systems is preferred.

Requirements:
Proficiency with Microsoft Office at an intermediate level and knowledge of office equipment such as multi-line phones, fax, copy machines, and telemedicine tools are necessary. Basic medical terminology understanding and strong communication skills to interact effectively with patients and staff are required.

Behavioral Skills:
Integrity, compassion, accountability, respect, and excellence are core values expected in this role. You should be able to manage conflict thoughtfully, work autonomously with flexibility, and contribute positively to a diverse team environment. Leadership and process improvement skills are a plus.

As part of your duties, you will handle patient check-ins, update demographic information, process referrals, manage correspondence, and support clerical functions. You will also ensure compliance with privacy regulations and promote a culture of respect and accountability. This position offers a chance to make a meaningful impact in a regional healthcare setting within the Midwest United States, providing care and support to a broad community.