Job Details

Customer Service Rep - 1st Shift

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

DSV - Global transport and logistics. In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

Location: USA - Wichita, 3298 S. Turnpike Drive, Bldg 1-338G

Division: Solutions Job Posting Title: Customer Service Rep - 1st shift - 102856 Time Type: Full Time

Role Summary: As a Customer Service Employee, you will play a crucial role in maintaining positive customer relationships and ensuring excellent customer service experiences. Your responsibilities include assisting customers with their inquiries, resolving issues efficiently, and coordinating with warehouse teams to meet customer needs efficiently while upholding the company's standards of customer satisfaction.

Principal Responsibilities:

• Respond to Customer Inquiries: Answer customer queries via phone, email, or the Customer Service Database in a professional and timely manner.
• Resolving Issues: Utilize physical stock checks and system tools to validate customer issues, troubleshoot problems, and provide resolution based on findings.
• Inventory Management: Assist in managing inventory levels, conducting stock checks, and correcting inventory records as needed.
• Safety Compliance: Adhere to the Safety Policy and Guidelines to ensure a safe warehouse working environment.
• Process Knowledge: Develop a good understanding of the warehouses processes and inventory in order to provide accurate feedback to customer inquiries.
• Customer Communication: Provide communication with the customer regarding status on orders, delivery inquiries, and issue resolution.
• Delivery: Utilize designated vehicles to deliver product to customers as needed based upon customer issue resolution.
• Warehouse Communication: Effectively communicate with other departments within the warehouse to expedite processes and resolve customer issues effectively.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources.

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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