Job Details

Travel Support Center Specialist

Copay is looking to hire a Travel Support Center (TSC) Specialist within our CLC Lodging division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will manage a large number of hotel reservation requests each day. During each outbound call, the TSC Specialist is responsible for calling the client's requested hotel, making the reservation with the appropriate client information, and ensuring that the payment is directly billed. The TSC Specialist is responsible for accurately entering information into our reservation system. The Specialist is expected to troubleshoot and resolve a variety of issues over the phone while working at a quick pace. You will report directly to the TSC Manager and regularly collaborate with team leads.

As a TSC Specialist, you will be expected to work in an office environment. Copay will set you up for success by providing:

• Assigned workspace in Wichita, KS
• Formal, hands-on training

The responsibilities of the role will include:

• Receiving 80-100 inbound calls daily to meet 40-60 booked reservation goal
• Booking client requested hotel reservations with the hotel representative
• Reporting reservation confirmation information into the system
• Communicating issues effectively and professionally with all CLC Clients and Departments
• Utilizing proper grammar and appropriate speech to note client needs and issues
• Enhancing the reputation of FLEETCOR, including all lines of business, by providing an unexpected level of service to all clients
• Managing one's inbound and outbound call time to maximize one's availability to take a call
• Beginning and completing assigned duties on time
• Performing other duties as needed or assigned

Qualifications & Skills:

• Excellent written and oral communication skills
• 1+ years of experience in the hospitality or retail industries preferred
• Extremely detail-oriented
• Demonstrating ability to work in a team environment
• Demonstrating knowledge of the Internet and Microsoft Word, Excel, and Outlook programs
• Ability to work in fast-paced, changing environments
• Demonstrating a high degree of initiative, responsibility, punctuality, persistence and ownership
• Must be available for flexible scheduling

Benefits & Perks:

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide

Equal Opportunity/Affirmative Action Employer

Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency