Job Details

Solutions Architect II
ISG Technology LLC

Overview

ISG Technology is a family‑owned business that provides IT services designed to drive business growth by relieving clients from day‑to‑day maintenance, securing networks, protecting data, and managing IT infrastructure. The company has been in operation for over four decades and is recognized among the nation's top Managed IT Service Providers.

Description

As a member of the Solutions Architect team, the Solutions Architect II will design and drive technical sales of technology solutions for ISG customers. The role requires a comprehensive understanding of ISG's portfolio and entails participation in sales scoping, proposal creation, and collaboration with account managers, engineers, project managers, vendors, and distributors. The Solutions Architect acts as the safeguard between sales and delivery, ensuring accurate expectations and profitable projects.

Key Accountabilities

• Owner of Technical Pre‑Sales and Related Process
• Solution Design – Managed Recurring Revenue (MRR) and Professional Services (PS) Revenue
• Client Presentations, Assessments, Solution Reviews
• New MRR development and execution

What You Bring To The Position

• Alignment with our core values and consistency in operations
• Adaptability, creativity, and resilience
• Strong collaborative spirit across teams and departments
• Dedication to delivering optimal technology solutions and customer service
• Self‑starter mindset with commitment to quarterly goals
• Professional yet approachable demeanor, confident without being “know‑it‑all”

Essential Duties & Responsibilities

• Understand ISG vision and role objectives
• Develop strategic roadmaps for clients and prospects
• Support sales in client discovery, assessments, and technical gathering

Collaborative Skills

• Perform thorough project handoff to delivery teams
• Contribute to Managed Services and Professional Services goals (time entry, deliverables, SLA, customer satisfaction, lead generation)
• Support sale of advanced technology and Managed Services solutions with sales team
• Follow team policies and complete assigned duties

Technical Skills

• Design and architect advanced technical solutions, including proposals, scopes of work, and service documentation
• Design managed services solutions and MRR agreements
• Maintain awareness of new technologies and industry resources
• Participate in presales meetings as a technical design facilitator
• Keep up to date with ISG products and services and their value propositions
• Engage in technical training and acquire required certifications

Customer Service Skills

• Meet presales performance expectations and develop technical skills
• Sustain customer satisfaction and resolve technical sales issues
• Build positive vendor relationships and stay current on technology offerings

Professional Skills

• Oral & written communication excellence
• Customer service and conflict resolution
• Presentation to various sized audiences
• Leadership and management of multiple priorities
• Ethics, integrity, respect for others
• Strategic thinking, adaptability, and judgment
• Organizational and planning skills
• Professionalism and accountability
• Detail‑oriented and task management

Requirements

• Technical Bachelor's Degree or equivalent
• Minimum 5+ years in MSP Solution Architect or related roles
• Professional level certifications in storage, compute/servers, networking, wireless, unified communications, security, etc.
• Strong experience with Microsoft products (Office 365, Microsoft 365, Skype for Business, SharePoint Online, Azure, Power BI, EMS, Dynamics 365)
• Valid driver's license with acceptable driving record

Core Values & Culture

• Humor & Fun — work outside hours with family and colleagues
• Resilience — meet high‑pressure challenges and persevere
• Lead by Example — responsible, accountable, and willing to have tough conversations
• Continuous Improvement — creative, coachable, willing to sacrifice for the greater good
• Team First Initiative — proactive training, shared responsibility, and collective focus

Work Environment

• Prolonged sitting, computer and phone usage
• General office setting
• Travel to client and prospect locations
• Emotional intelligence and mental stability to meet role requirements and reasonable accommodations

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