Job Details

General Summary: This role provides 24/7 short-term crisis stabilization services to adults and youth experiencing mental health emergencies in the Midwest region. The primary goal is to reduce inpatient hospital admissions, minimize law enforcement involvement, and connect individuals with outpatient treatment to support their recovery journey. The position involves delivering intensive, goal-oriented care to those requiring crisis stabilization, working closely with clinical and community partners to ensure a higher level of support and promote community tenure.

Essential Functions:

• Deliver crisis stabilization services at the Crisis Stabilization Center (CSC) to individuals in mental health crisis.
• Engage clients positively and supportively, monitoring and documenting treatment progress, activities, and behaviors.
• Assist clients with daily living activities and collaborate regularly with community partners, caregivers, family members, physicians, and other providers until the crisis resolves.
• Under clinician supervision, help coordinate access to appropriate care levels following assessments.
• Apply de-escalation techniques in intense situations and support medication compliance and crisis management.
• Monitor clients one-on-one for safety as needed and assist with scheduling follow-up mental health appointments.
• Work towards successful reintegration of clients into their homes, communities, schools, and outpatient services.
• May include night and weekend shifts based on community crisis needs and coordination with management.
• Complete all required documentation, training, and competency reviews promptly and accurately.

Minimum Knowledge and Skills Required: Familiarity with community mental health services.

Required Behavioral Skills:

• Integrity: Demonstrates honesty and a commitment to doing the right thing.
• Compassion: Exhibits empathy and excellent customer service in all interactions.
• Accountability: Takes ownership of situations and adapts flexibly to changing priorities.
• Respect: Collaborates effectively with diverse populations and maintains a positive service orientation.
• Excellence: Strong communication and leadership skills with the ability to manage tactical processes and coach others.

Minimum Education & Experience Required: High school diploma or GED equivalent; computer proficiency.

Preferred Education and Experience: Two or more years of professional experience in mental health services, crisis response, or related fields; experience educating clients on self-care and daily living skills.

Licensure or Registration Required: Must pass background checks including child and adult abuse registries and motor vehicle screening. Completion of CPR, First Aid, and other trainings within 60 days of employment. Valid driver's license, insurance, and reliable vehicle required.

This position offers competitive pay, a generous benefits package, and opportunities for professional growth within a supportive environment.