Job Details

Reimbursement Team Lead (Customer Service) Remote

Castle Biosciences Inc. is hiring a Reimbursement Team Lead (Customer Service) to work from a USA home?based office, with a start date prior to February 9, 2026.

Why Castle Biosciences?

• Excellent annual salary + 25% bonus potential
• 20 accrued PTO days annually
• 10 paid holidays
• 401K with 100% company match up to 6%
• 3 health care plan options + company HSA contribution
• Company stock grant upon hire
• $75/month reimbursement for internet service

A DAY IN THE LIFE

The Reimbursement Customer Service Team Lead mentors and supports team members while staying highly involved in daily operations. The role assigns daily tasks, sets priorities, and personally answers calls to ensure accurate and timely completion of work while meeting productivity and quality standards. Responsibilities include reviewing complex call scenarios, collaborating on solutions, and providing best?practice strategies to support future interactions. The Team Lead also assists team members in meeting or exceeding established productivity and quality expectations and actively audits incoming telephone and email inquiries from patients, clinicians, insurance plans, and area sales managers.

Required Qualifications

• High School Diploma or GED or equivalent work experience.
• Minimum of 5 years of health insurance billing experience.
• Minimum of 2 years in a leadership role in an incoming call center environment.
• Typing speed of 35 or more words per minute with 90% or greater accuracy.

Travel Requirements

• 10% travel as needed for training and meetings.

SCHEDULE

• Monday?Friday, 8:00 AM 5:00 PM, exempt position, working remotely from your home office located in the USA.

WORK AUTHORIZATION

All candidates must be legally authorized to work in the United States. Castle Biosciences does not sponsor H?1B visas, OPT, or employment?related visas.

About Castle Biosciences Inc.

At Castle Biosciences, people are at the heart of everything we do. Our mission is to improve health through innovative tests that guide patient care. We empower patients and clinicians to make more confident, personalized treatment decisions through rigorous science and clinically actionable solutions that help improve disease management and patient outcomes.

Castle Biosciences is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e?mail ...@castlebiosciences.com.

EEO Statement

Castle Biosciences is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.