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Company Overview

When you join Victra, Victra is the largest Verizon authorized retailer in the United States. As a Multi‑Unit General Manager, you shape our guest experience. By coaching your team, you help them give their best to every guest, every time. Our General Managers exceed sales targets while maintaining operational excellence. With paid training, you get the tools to embrace and take ownership of your store. You will develop your Assistant General Manager and help them learn what it means to lead at Victra. If you thrive in a competitive atmosphere while having fun with your team, you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you. Apply today!

Values

We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration

Responsibilities

You will have a high level of accountability for all retail store functions and for communicating and implementing the company vision through directing the day‑to‑day activities of the entire store staff. You will drive high‑performance results within a fast‑paced, demanding sales environment and focus on optimizing customer and employee experience. You will also act as a mentor for your Assistant General Manager, complete trainings, attend weekly sales leadership calls, and always motivate your team to do their best in every guest interaction.

• Building, developing, and mentoring your sales team.
• Working through teams to teach, coach and follow our sales process with Every Guest Every Time.
• Attracting and retaining top‑caliber employees.
• Brand advocate for Victra.
• Providing ongoing sales training and support for your team to exceed sales, retention, quality, and service objectives.
• Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the store.
• Ensuring store employees meet and/or exceed defined, monthly success measurements and complete assigned training on time.
• Developing and implementing sales tools and initiatives.
• Maintaining the performance of your store by running retail inventory compliance.
• Engaging in business operations including budgeting, forecasting, analyzing and providing sales reports.
• Thinking of innovative ways to drive traffic in stores and capitalizing on existing customer base.
• Owning store success and taking ownership for store employees' work‑related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
• Owning all guest escalations and providing a timely resolution.
• Clearly communicating company objectives and priorities to team members and providing timely follow‑up.
• Staying up to date with new sales promotions and ensuring they are providing our guests with a complete solution to meet their current and future needs.

Benefits

Here's what we can offer you in exchange for your world‑class work:

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401(K) Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities
• A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy.

Compensation

Base Pay: $43,888.00
Pay rates include base pay at the above rate, with the opportunity to earn a monthly General Manager bonus. The average all‑in pay is $69,572 per year for this role.

What We Are Looking For

You thrive in a sales environment and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You're open to new ideas, relate well with a variety of different people, and are attuned to the needs of others to ensure that they can perform at their best. You know you've succeeded when your team is delivering.

You Will Need To Have

• 1‑3 years of experience in a retail sales environment, 2 years in a leadership/supervisory role
• Management experience in a commissions‑based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high‑performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age
• Legally authorized to work in the United States

Physical Requirements

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

Training Requirements

All General Managers are required to attend and successfully complete a 4‑day New Hire University (NHU) training program within 2 weeks of their official start date. This class may include overnight travel at the company's expense. All General Managers are required to attend and successfully complete a 3‑day General Manager University (SMU) training program within 30 days of completing NHU. This class may include overnight travel at the company's expense. Various online and computer‑based training will be required throughout your employment with Victra.

After You Apply

You may be required to take an assessment. It takes about 20 minutes to complete. If you're selected to move forward, one of our recruiters will reach out to tell you more about the role and answer your questions.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industry

Telecommunications