Job Details

divh2Customer Service Associate/h2pNTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now./ppWe are currently seeking a Customer Service Associate to join our team./ppThis position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits./ppPay for this role is $15.50hr./ph3Basic Qualifications:/h3ulli6 Months experience in an office environment/lili6 Months experience using a computer with Microsoft Windows PC applications/lili6 Months of work from home environment/liliHigh school diploma or GED/li/ulh3Responsibilities:/h3ulliPrevious insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims/liliDesignated quiet area to complete calls while working from home/liliProviding front-line phone customer service to policyholders, beneficiaries, agents, and internal customers./liliEnsuring customer satisfaction and strive to meet service standards./liliA typical day will likely involve fielding between 75 to 100 calls./liliCommunicating effectively and professionally with both internal and external customers to resolve questions and issues./liliDeveloping and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team./liliCollaborating with management or other team members as appropriate to proactively address service issues and concerns./lili6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product./lili6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting./li/ulpNew hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process/ppAll new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material./ppMust pass drug screen/ppMust pass a background check with education check and employment verification check./ppRequired schedule availability for this position is Monday-Friday 7:00 am CT to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required./ph3Remote Working and Technology Requirements/h3pTo work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology./ph3Technology/h3ulliNTT DATA will provide a computer and headset for remote work./liliEmployees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols./liliFailure to return equipment may result in collection actions and/or other consequences./liliIndividuals must provide their own high speed internet access with speeds at or above 50 Mbps./liliA hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of ones personal dwelling or location./li/ulh3Technical Performance and Issue Tracking/h3ulliManagement monitors all technical issues and agent downtime. Consistent availability is critical to business operations./liliRemote employees must adhere to all technical support procedures and protocols./liliChronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite./li/ulh3Remote Workspace/h3pRemote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service./pulliEmployees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment./liliThe workspace must be a permanent, unencumbered location used daily for work./liliEmployees must work with minimal distractions that do not interfere with business operations or service delivery./liliIdeally, the workspace is isolated from other household members and used exclusively for job duties./liliBackground noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service./liliEmployees must work from the same location consistently unless prior approval is obtained./liliIf a change in work location is necessary:/liliThe new location must meet all Remote Workspace and Technology Requirements./liliNotification to NTT DATA Management is required before relocating/li/ulpNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100./ppNTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team./p/div