Job Details

A leading consulting firm is seeking a Customer Care Specialist to manage escalated cases and provide superior customer service. The role requires strong data entry and written communication skills, along with 3-5 years of experience in navigating complex customer issues. Ideal candidates will have experience with Salesforce and Smartsheets, demonstrating attention to detail and the ability to work in a fast-paced environment. This position is based in Reston, VA, with remote work options.

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