Job Details

National Technologies (NTI), a Network Connex Company, is a premier turnkey installer of fiber optic and data center infrastructure. Working on our team puts you on the leading edge of innovation in the digital communications space.

If being a part of a tight-knit organization that operatesin some of the most advanced technology environments around the world sounds like a dream job, NTI might be the right fit for you! With the perks of a large organization, NTI remains true to its roots as a home-grown company with an open door culture that welcomes new ideas and encourages professional growth. We set you on the right path with careful onboarding and thorough training programs that prepare you for success in your role and beyond.

Job Summary:

The Sales Operations Analyst is a key teammate that keeps our customer and pipeline data clean, current, and actionable. This role owns data integrity in our CRM and drives follow-through from key business leaders to ensure updates are made on time and accurately. The ideal candidate is a driver-someone who is proactive, persistent, and comfortable nudging senior stakeholders to get what's needed.

Job Duties and Responsibilities:

Data Integrity & Governance

• Own day-to-day data quality in the CRM (e.g., account/contact hygiene, opportunity stages, close dates, values, activity logs).
• Build and maintain data validation rules, picklists, workflows, and field definitions to standardize inputs.
• Perform regular data audits, dedupe records, and correct inconsistencies or gaps.
• Partner with IT/Program Management Office on integrations to ensure data flows in and out of the CRM correctly.

Stakeholder Management & Follow-Through

• Actively chase Sales, Marketing, and Operations leaders for updates on key opportunities, accounts, and forecasts.
• Monitor and enforce CRM usage standards; escalate when critical information is missing or out of date.
• Run regular "data hygiene" reviews with business owners and document agreed actions.
• Serve as the go-to point of contact for CRM questions, issues, and quick fixes.

Reporting, Insights & Forecast Support

• Maintain core dashboards and reports for pipeline, forecast, activity, and account health.
• Ensure data is "board-ready" ahead of executive and forecast meetings by validating key fields and assumptions.
• Identify trends and gaps in CRM usage and recommend actions to improve data completeness and accuracy.

Process Improvement & Enablement

• Help define and refine CRM processes (opportunity lifecycle, lead routing, account ownership, etc.).
• Create simple, clear documentation and quick-reference guides for end users.
• Train new users and run periodic refresher sessions to drive adoption and compliance.
• Partner with leadership to prioritize enhancements that improve usability and data reliability.

Job Knowledge, Skills, and Abilities:

• 3-5+ years of experience in a CRM, RevOps, Sales Operations, or Data Analyst role.
• Hands-on experience with CRMS required. NetSuite experience preferred
• Strong Excel/Sheets skills; experience with BI tools (Tableau, Power BI, Looker, etc.) is a plus.
• Proven track record driving stakeholders to meet deadlines and complete actions, especially senior leaders.
• Excellent communication skills with the ability to be firm, clear, and professional.
• Highly organized, detail-oriented, and comfortable managing multiple moving pieces.
• Bias for action: you don't wait to be told; you see broken data/process and move to fix it.

Physical Requirements:

• Ability to stand or sit for prolonged periods of time.
• Ability to occasionally stoop, bend, kneel, crouch, reach, and twist.
• Ability to lift, carry, push, and/or pull light to moderate amounts of weight 50 lbs.
• Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.
• Ability to verbally communicate to exchange information.

NTI provides a comprehensive benefits package including health, dental, vision, life, and disability insurance and retirement savings options. For Union employees, pay rates and benefit levels are determined by union classifications which are set by the union.

National Technologies (NTI) believes all persons are entitled to equal employment opportunities and does not discriminate against employees or job applicants because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status. Upon acceptance of an offer, all candidates will be required to pass a background check and drug screening.