Job Details

Salary Range

$50.20 - $78.52
Overview

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Employees of Confluence Health receive a wide range of benefits in addition to compensation.

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts & Health Saving Accounts
• CH Wellness Program
• Paid Time Off
• Generous Retirement Plans
• Life Insurance
• Long-Term Disability
• Gym Membership Discount
• Tuition Reimbursement
• Employee Assistance Program
• Adoption Assistance
• Shift Differential

For more information on our Benefits & Perks, click here!

Summary

* This position does have the ability to be fully remote (must reside in WA, OR, ID, WI, FL, MT, GA, TX, or AZ)) and possess the following skillset:

• Strong experience designing, deploying , and managing Citrix Virtual Apps and Desktops (CVAD) environments.
• Hands-on experience with profile management in non-persistent VDI environments using Citrix PVS, WEM, FSLogix, and Citrix App Layering.
• Knowledge of Active Directory, Group Policy, and networking fundamentals (TCP/IP, DNS, DHCP).
• Endpoint management and application packaging/deployment using App-V, SCCM, Intune, Autopilot.

Please be sure to call out this experience in your resume if these skills apply to you.

This position reports to the IT Engineering Supervisor. Responsible for planning, designing, implementing, and maintaining Enterprise Systems, Application and Endpoint Infrastructure. This includes enterprise compute, storage, backup, virtualization, datacenter, SQL, application deployment, application security, printer management, patch management, Windows Server and Desktop, mobile devices, and virtual desktops. This role is considered an expert in the technical aspects of Enterprise Systems, Application and Endpoint Infrastructure. Makes solid, well thought out, technical recommendations and provides guidance to the IT Engineers. This role is the final escalation for enterprise systems related issue and guidance.

Position Reports To: IT - Network Service Manager

Essential Functions

1. Monitors and responds to request and incident tickets assigned to team and provides prompt updates to keep requestor informed, working to resolve all issues in a timely manner.
2. Creates and maintains Systems, Application and Endpoint documentation and updates documentation to reflect change.
3. Proactively identifies performance and operational issues using trending activities and reports.
4. Leads daily operations for the team, providing clarification on priorities and work assignments.
5. Assists with coordinating technical staff support (internal and external) for escalated problems.
6. Maintains reporting metrics on activities and completions to leadership though dashboards or other key written updates. Coordinates roadmap updates with team and leadership.
7. Leads Architectural Review meetings on a rotating basis and participates in Architectural Review to ensure new systems are appropriate for the CH environment.
8. Working with all engineering disciplines, customers, vendors, and management, the Senior IT Engineer makes recommendations on technology investments to guide strategic planning.
9. Responsible for the recovery from a disaster or major network outage, leading the delivery of RCA and remediation effort.
10. Responsible for auditing, identifying, and implementing performance and operational improvements. Oversees Systems Infrastructure, Application Infrastructure and Endpoint device capacity planning, monitoring and reporting.
11. Responsible for maintaining and updating all network devices. Identifies, evaluates, recommends, new Systems Infrastructure, Application Infrastructure and Endpoint device technologies.
12. Serves as an escalation point for Network and Security Engineering.
13. Maintains compliance of all team members for following procedures and documentation, including change management and requirements provided by the organization.
14. Participates in On-Call rotation and responds in a timely manner as defined by management.
15. Performs other duties as assigned.

Demonstrate standards of behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Qualifications

Required:

• Bachelor's Degree in Computer Science, Information Technology, other IT related field or equivalent experience.
• 7+ years in Information Technology with 5+ years in System or Application Engineering.
• Ability to perform in high paced environment, updating and improving documentation as improvements and changes are made.
• Team oriented, participating in collaboration on leading best business practices. Organized and can prioritize work with minimal supervision.
• Certification: Two certifications from the following VMware Certified Professional (VCP), Citrix Certified Professional (CCP), Azure Database Administrator Associate, Microsoft Certified Endpoint Administrator Associate, Microsoft Certified Endpoint Administrator Associate, Microsoft Azure Administrator Associate or other relevant Engineer Certification.

Desired:

• Excellent communication, interpersonal, troubleshooting and documentation skills. Ability to effectively present information, respond to questions, and educate diverse groups of people.
• Ability to use logical thinking to solve practical problems and interpret instructions for complex oral or written processes.
• Ability to read, write, analyze, and interpret general business periodicals, professional journals, technical manuals, and government regulatory guidelines. Ability to learn new technology quickly.
• Certification: VMware Certified Advanced Professional (VCAP), Citrix Certified Expert (CCE), Certified Azure Solutions Architect Expert, Certified Power Solution Architect Expert, Microsoft 365 Certified Administrator Expert or other relevant Engineer Certification.

Physical/Sensory Demands

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.

F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.

C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

Physical/Sensory Demands For This Position:

• Walking - O
• Sitting/Standing - F
• Reaching: Shoulder Height - O
• Reaching: Above shoulder height - O
• Reaching: Below shoulder height - O
• Climbing - O
• Pulling/Pushing: 25 pounds or less - O
• Pulling/Pushing: 25 pounds to 50 pounds - O
• Pulling/Pushing: Over 50 pounds - O
• Lifting: 25 pounds or less - O
• Lifting: 25 pounds to 50 pounds - O
• Lifting: Over 50 pounds - O
• Carrying: 25 pounds or less - O
• Carrying: 25 pounds to 50 pounds - O
• Carrying: Over 50 pounds - O
• Crawling/Kneeling - O
• Bending/Stooping/Crouching - O
• Twisting/Turning - O
• Repetitive Movement - F

Working Conditions:

• This position will work with minimal supervision. The position will require the ability to work flexible hours as needed. This position is generally an office position working at a desk however some time may be spent on site in data centers.

Job Classification:

• FLSA: Exempt
• Hourly/Salary: Salary

Physical Exposures For This Position:

• Unprotected Heights - Not specified
• Heat - Not specified
• Cold - Not specified
• Mechanical Hazards - Not specified
• Hazardous Substances - Not specified
• Blood Borne Pathogens Exposure Potential - Not specified
• Lighting - Yes
• Noise - Not specified
• Ionizing/Non-Ionizing Radiation - Not specified
• Infectious Diseases - Not specified