Job Details

Description

Position at Jackson Family Wines

Jackson Family Wines is much more than a family-owned wine company. We're risk-taking innovators with a strong belief that quality is paramount. We're always on the lookout for top talent -- individuals who possess a strong work ethic, commitment to quality and share our beliefs in healthy lands and a healthy community. In 2024, we were selected as one of the North Bay Business Journal's Best Places to Work for the ninth year running.

POSITION SUMMARY

As Senior Developer, Salesforce (OMS/OCI/Service Cloud) to support B2C Commerce, you'll play a critical role in architecting, optimizing, and expanding a rapidly growing Salesforce implementation at the heart of our Direct-to-Consumer (DTC) e-Commerce, wine club, and tasting room business.

You'll be a hands-on technology leader who has deep experience with order management transaction flows, working with other developers across a highly integrated Salesforce solution that encompasses e-Commerce, Order Management, Omnichannel Inventory, Point-of-Sale, and CRM capabilities for multiple brands. You'll work closely and as a collaborative team member with cross-organization stakeholders, including our SFCC and SFMC development teams, product managers, business analysts, business SMEs, and other internal and external partner resources to develop scalable, secure solutions, build integrations, and ensure seamless data workflows.

KEY RESPONSIBILITIES

• Design, build, and optimize transaction flows using Salesforce solutions including OMS, OCI, and Service Cloud to support B2C Commerce. Develop scalable, secure solutions using tools such as Apex, Lightning Web Components, and other Salesforce technologies to meet critical business objectives.
• Ensure seamless order and data flows with our SFCC/OMS eCommerce, SFMC, and POS solutions. In addition to optimizing cross-system Salesforce processes and workflows, prioritize both technical and human collaboration to drive continuous improvement.
• Customize Salesforce workflows. Create and configure custom objects, automation tools, and workflows tailored to streamline organizational processes.
• Optimize data workflows. Implement efficient data modeling, data processing pipelines, and reporting mechanisms for streamlined data management.
• Troubleshoot and debug issues. Diagnose and resolve technical issues to ensure system reliability and optimal performance. Administer change requests, review code, and resolve any defects along with developing technical documents.
• Cross-functional Collaboration. Partner with cross-functional teams to drive platform innovation, support DevOps maturity, and contribute to the overall success of the Salesforce ecosystem.
• Integrate Salesforce with external systems. Working with our Integrations team, design, improve, and develop APIs and web services to ensure seamless communication between Salesforce and other applications, including but not limited to Product Information Management (PIM), ERP, third-party Payment Gateway, Tax & Compliance, and Fulfillment systems.
• Enhance user experience. Use tools like Salesforce Lightning to improve the user interface and ensure an excellent experience for customers and business users.
• Maintain in-depth knowledge of Salesforce technologies. Continuously learn and adopt new features, tools, and Salesforce solutions. Align technology opportunities to short- and long-term business strategy to deliver innovative and relevant roadmap input.

QUALIFICATONS

• Bachelor's degree in computer science/engineering or related field, plus 5 years relevant work experience; or equivalent experience.
• Expertise in solution design and implementation of B2C commerce processes in OMS/Omnichannel Inventory including returns, adjustments, replacements, payment capture, fulfillment, inventory management, permissions, etc., including working around Salesforce platform limitations.
• Expert Developer/Architect with experience in cross-cloud Salesforce integration, relevant Salesforce certifications are a plus.
• Extensive experience developing custom solutions in the Salesforce core platform, with hands-on experience in Apex leveraging Apex Callouts and Webservices, LWC, SOQL, Triggers, Flows, Data Loader, object/data model, SFDC configuration, Flow/Process Builder maintenance and development.
• Demonstrated experience in implementing CRM applications using Salesforce Service Cloud (SFSC.
• Strong experience designing, developing and consuming APIs (REST, SOAP, Bulk, Streaming, OCAPI); experience integrating 3rd-party cartridges is a plus.
• Expertise troubleshooting within Salesforce (Debug Logs, Flow Errors, SOQL limits).
• Proficiency in CI/CD tools (such as Jenkins, Git, etc.) and DevOps practices in a frequent release cycle Salesforce environment. Effective use of Jira or other issue and release tracking tools in an Agile development approach.
• Experience with front-end development technologies -Java, HTML5, CSS, Bootstrap, JQuery.
• Excellent planning, organizational, problem solving and analytical abilities across dynamic workstreams, with highly effective written and verbal communication skills.

Wage Transparency: The annual salary for this role ranges from $125,000 - 145,000. Compensation will be determined by candidate experience, skills, and location.

Benefits:

• Health Benefits - Medical, Dental, Vision, Disability & Life insurance
• 401k with employer match
• Generous time off including vacation, holidays, and paid health time
• Paid volunteer time
• Learning & Development opportunities, including company support for Salesforce certifications
• Modern Health virtual mental health & coaching visits
• Wine discounts!

Location: This position is eligible for either working in person from our Santa Rosa, California offices or remote work in the following states: California, Oregon, New Jersey, Texas, Washington

Jackson Family Wines is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are based on merit and business needs.