Job Details

The Client Care Sales Representative is a vital member of our team, playing a key role in delivering exceptional service and contributing to the company's growth. This phone-focused position is dedicated to managing sales calls, providing quotes, booking inspections, and upselling ancillary services. As prospective clients' first point of contact, the Client Care Sales Representative builds trust, fosters strong relationships, and creates a lasting first impression of our company. Through professional communication, this team member not only enhances business value but also ensures that clients are guided with clarity and confidence through one of the most significant decisions of their lives.

Company Overview

Residential Inspector of America (RIA) is the leading provider of professional home inspections in the Atlanta market. RIA has been serving the Atlanta area since 1989 and has an expanding marketplace in Georgia, Florida, Tennessee, and beyond. Our priority is to provide local homeowners and buyers with the necessary knowledge and confidence to make their best home purchase decisions.

Join a team of talented high performers supported by a robust and vibrant culture that has made RIA an employer of choice in the industry!

Role and Responsibilities

• Handle incoming sales-related calls with the goal of booking inspections and providing prompt, professional assistance
• Provide quotes, schedule inspections, and respond to inquiries from non-call channels (e.g., emails, texts)
• Conduct outbound sales follow-ups on unscheduled orders to increase bookings and conversions
• Educate clients and real estate agents on services and inspection options that best meet their needs
• Actively upsell ancillary services to enhance scheduled inspections
• Assist with non-sales inquiries via phone and non-call channels as needed
• Check voicemails/emails for urgent issues and inspection schedules as directed by management
• Complete additional tasks or special projects as assigned by RIA management

Skills

• High school diploma, GED, or equivalent (additional education preferred but not required)
• Proficient phone skills, with the ability to engage clients professionally and build rapport
• Strong written and verbal communication skills, including active listening and a friendly, helpful communication style
• Ability to adapt to changing business needs, processes, and technologies
• Strong problem-solving skills, with the ability to think critically and resolve client concerns efficiently
• Team-oriented with the ability to collaborate with colleagues to meet company goals
• Familiarity with general administrative procedures and systems
• Attention to detail, including proofreading and verifying information accuracy
• Experience working remotely and within a distributed team (preferred)
• Proficiency with computers, mobile devices, and customer service software (preferred)
• Strong time management and organizational skills, with the ability to prioritize tasks effectively
• Ability to follow instructions, adhere to policies, and maintain a quiet, undistracted work environment
• Reliable high-speed internet connection
• Previous call center, sales, or customer service experience is a plus

Company Benefits

• Competitive starting pay
• Fully remote work
• A growing company that encourages leadership development and promotion
• Knowledgeable, encouraging, and present leadership
• Family-friendly culture with regular employee events/gatherings
• Inclusive and collaborative culture
• Ongoing training and personal learning opportunities
• Be supported by caring teammates who like to have fun!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.