Job Details

Salary : $82,945.00 - $175,131.00 Annually
Location : El Monte, CA
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 2025-17
Department: Operations
Opening Date: 12/29/2025
Closing Date: Continuous
FLSA: Exempt

Description

Salary Placement: This position is typically hired at a salary level ranging between the minimum ($82,945.00) and midpoint ($129,039.00) of the salary range listed in the job bulletin. Final compensation dependent on experience, qualifications, and internal equity.
Employment Type: At-Will/Non-Union Represented.
Schedule: Flexible (9/80; after the training period is satisfactorilycompleted). A flexible schedule is dependent on satisfactory job performance, conduct, and attendance and/or may be withdrawn at any time to meet agency needs.

*This position requires 2 days in-person at Access Services HQ in El Monte and allows for three days of remote work per week. Hybridschedule is dependent on satisfactory job performance, conduct, and attendance and/or may be withdrawn at any time to meet agency needs.

NOTE: The Project Administrator classification is eligible for a monthly bilingual allowance in the amount of $100 (equivalent to $46.15 biweekly). The department/agency will determine whether the language usage is sufficient to qualify for a stipend based on the results of a bilingual in Spanish assessment.

SUMMARY
Reporting to the Manager of Operations, the Project Administrator acts as the lead technical representative for the oversight and administration of competitively bid transportation provider contracts.
An employee in this classification possesses a significant level of specialized, technical, or functional expertise in paratransit, transit, and or operations contract management. The employee is assigned significant responsibility above employees within the operations department. Responsibilities include diverse, specialized, and complex professional and contractual assignments involving significant accountability and decision-making responsibility. Incumbents at this level provide direct supervision to the Operations Service Monitor level positions.
This classification is distinguished from the Senior Operations Service Monitor position by the complexity and scope of the work performed, the decision-making authority authorized, the level of independence provided, and the ability to directly and fully supervise professional-level staff.
SUPERVISORY RESPONSIBILITIESReceives administrative direction from the Senior Manager of Operations.
Depending on the level of assignment, may provide supervision to one or more support staff including the Senior Operations Service Monitor or Operations Service Monitor positions.
ABOUT USTo learn more about Access Services and its responsibilities in the greater Los Angeles region, please visit our website, and .
Access Services is committed to delivering outstanding quality service to every rider, a commitment that is echoed in our mission and vision statements.

Examples of Duties
Duties may include, but are not limited to, the following:

• Supervises, directs, and oversees a group of employees in one or more sections or programs within a department.
• Serves as the lead technical representative for the oversight and administration of competitive bid transportation provider contracts.
• Places particular emphasis on operational safety and participates in collision/incident review meetings and contractor safety meetings.
• Trains, evaluates, and coaches subordinate staff.
• Analyzes the efficiency and effectiveness of paratransit operations at assigned contractor locations; works collaboratively with contractor's General Manager and staff to ensure that the contractor is meeting Key Performance Indicators and that their performance meets the contract's scope of work.
• Assists with the development of scopes of work, contract amendments, operational bulletins, and policies and procedures. Evaluates contract proposals, contract amendments, and performance letters.
• Maintains contract files.
• Works collaboratively with Access Departments including Customer Relations, Procurement, and Accounting to carry out essential duties and responsibilities.
• Communicates policy changes and clarification to staff, contractors, riders, government agencies and social service agencies.
• Reviews, interprets, and analyzes new and proposed contracts; and takes appropriate action to address performance issues; informs management of issues; and ensures contract compliance concerns are addressed.
• Conducts annual performance reviews for assigned staff.
• Conducts on-site visits at contractor locations and assists subordinate staff with on-site audits.
• Contacts stakeholders for the resolution of customer issues.
• Works with government and social service agencies.
• Delivers presentations to, and engages with riders at, community meetings and public hearings.
• Delivers presentations to the Access Community Advisory Committee (CAC), Transportation Professionals Advisory Committee (TPAC), Board Committees, and Board Meetings.
• Identifies opportunities to improve business processes and devise plans to implement these changes.
• Supports Access' emergency response, through the Access Emergency Operations Center, during activation for an emergency or disaster.
• Completes special projects as directed, including but not limited to the development of policies, procedures, audits, operational bulletins, and operational analysis.
• Additional duties relevant to the position may be assigned.

Typical Qualifications
A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification. Reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions may be made. A typical combination includes:

Education: A bachelor's degree with coursework in public administration or a field related to the area of assignment.

Experience: Must possess at least two (2) years of paratransit operations experience; or

Combination of Education and Experience: An associate's degree with coursework in public administration or a field related to the area of assignment, or significant progress towards a bachelor's degree, with 5 years of paratransit operations experience.

License/ Registrations:

* *Successful applicants for this position will be required to obtain a copy of their driving record from the California State Department of Motor Vehicles before being appointed. A copy of your driving record must be presented at the time of your appointment. The license must not be suspended, restricted, or revoked.

An applicant whose driving record shows two or more moving violations within the last two years will not be appointed. The Department of Motor Vehicles (DMV) driving history must be dated within the last thirty (30) days of the application processing period. A DMV record obtained via the internet or online will NOT be accepted.

• By the time of appointment, must have a valid Class C California Motor Vehicle Driver License.
• The license must not be suspended, restricted, or revoked. AN APPLICANT WHOSE DRIVING RECORD SHOWS MORE THAN ONE (1) DMV POINT VIOLATION WITHIN THE LAST YEAR, WILL NOT BE APPOINTED.
• Must be insurable under Access' vehicle insurance program (disqualifying factors include V.C. misdemeanors).

Certificates: Completion of (or ability to complete within the first six months in the position):

• National Incident Management System (NIMS) ICS Certifications in the following courses: 100, 200, 300, and 700;
• Transit Management and Paratransit Certificate Series from the University of Pacific.

KNOWLEDGE, SKILLS, & ABILITIES

Knowledge of:

• Principles, methods, and practices of public administration, business administration, and contract management.
• Project management practices and techniques.
• Paratransit operations.
• Pertinent federal, state, and local laws, codes, and regulations related to the area of assignment, such as the Americans with Disabilities Act (ADA).

Skill in:

• Communicating technical information to staff, suppliers, contractors, or regulatory agencies, both written and verbally. Organization, accuracy, and time management.
• Standard business software, including word processing, spreadsheet, and database programs.
• Mathematical computations, such as fractions, percentages, ratios, and proportions to practical situations.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Recommending organizational process or policy changes.
• Operating a motor vehicle safely.

Ability to:

• Analyze and evaluate tangible and intangible data soundly and impersonally, identify alternative solutions, and formulate reasonable and effective conclusions
• Plan, assign, coordinate, and evaluate the work of assigned staff.
• Interpret, explain, and apply departmental policies and procedures, agency contracts, and pertinent federal, state, and local laws, codes, and regulations.
• Write reports, business correspondence, and procedure manuals.
• Collect data, evaluate situations, define problems or trends, establish facts, and draw valid conclusions.
• Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Prioritize responsibilities and workload.
• Manage, direct, counsel, and motivate a group of employees (subordinate personnel).
• Effectively represent the department and the Agency in meetings with transit/paratransit agencies, community groups, external organizations, and other employees and also demonstrate sensitivity to persons with disabilities and the elderly.
• Refined situational awareness when it comes to the political, economic, and social environment.

WORKING CONDITIONS
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk and use hands and fingers to handle or feel. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

Mental Demands: While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret data; use math and mathematical reasoning; analyze and solve problems; learn and apply new information; perform highly detailed work on multiple, concurrent tasks; meet intensive and changing deadlines and interact with Access Services staff, customers, vendors, contractors, and the public.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

Noise Level: The noise level in the office environment is usually quiet or moderately quiet; at or below 85 decibels.
In the course of employment, employees may be required to travel to work sites or other locations such as a service provider or other contractor's premises.
This may include limited exposure to outdoor weather conditions, or fumes or airborne particles from motor vehicles.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, skills, or abilities required of personnel so classified.
Supplemental Information
The Selection Process

This recruitment is open continuously to meet the needs of the Agency as vacancies occur and may close at any time. Applicants who best meet job-related qualifications will be invited to participate in the examination process. Applicants will receive an e-mail notification of their current status in the selection process. The selection examination may consist of any combination of written, performance, and/or oral appraisal exams. Examination parts will be weighed according to their relevancy to the job performance criteria. This recruitment may establish an eligibility list to fill future positions in similar classifications within the organization.

Pre-employment

As a federal grantee, Access Services maintains a drug-free working environment as prescribed by the 1988 Drug-Free Workplace Act. All potential employees are required to obtain satisfactory results from an administrative screening, successfully pass a post-offer pre-employment medical exam, and obtain a verified negative pre-employment drug test administered by Access Services and its service agents.

Emergency/Disaster Response - Service Workers

All Access Services employees are designated Emergency/Disaster Response - Service Workers through state law (California Government Code Section 3100-3109). Employment with Access Services requires the acknowledgment to this effect. Employees are required to complete all related training as assigned and to return to work as ordered in the event of an emergency.

Immigration and Reform Control Act

In compliance with the Immigration and Reform Control Act of 1986, Access Services will only hire individuals who are legally authorized to work in the United States. Access Services does not provide sponsorship.

E-Verify

Access Services is an E-Verify employer. E-Verify is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees in the United States. Access Services does not sponsor H-1B or related work visas.

An Equal Opportunity Employer

Access Services is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Access Services will provide reasonable accommodations to qualified individuals with disabilities.
Below is a summary of the comprehensive benefits program offered by Access Services, which includes:

Medical

Access offers coverage between two medical providers, Kaiser and Anthem. All regular full-time employees and eligible dependents may participate in Access' comprehensive health coverage. Access offers plans through a health maintenance organization (HMO) and a preferred provider organization (PPO). Access contributes 90% of medical insurance premiums for employees and eligible dependents enrolled in a health maintenance organization (HMO). Access contributes 80% of medical insurance premiums for employees and eligible dependents enrolled in a preferred provider organization (PPO).

The 10% or 20% employee contribution is made via payroll deduction. Eligibility begins the first of the month after 30 days of employment for all new full-time employees.

Upon separation of employment, plans in effect may be continued under COBRA regulations, as required by law.

Access reserves the right to change, modify, or delete the healthcare coverage.

Dental

All regular full-time employees and their eligible dependents may participate in Access' dental maintenance organization (DHMO) plan or preferred provider organization (DPPO) dental plan through MetLife. Coverage begins the first of the month after 30 days of employment for all new full-time employees. Access contributes 90% of dental insurance premiums for employees and eligible dependents enrolled in a dental maintenance organization (DHMO). Access contributes 80% of dental insurance premiums for employees and eligible dependents enrolled in a dental preferred provider organization (DPPO). The 10% or 20% employee contribution is made via payroll deduction.

Upon separation of employment, plans in effect may be continued under COBRA regulations, as required by law.

Access reserves the right to change, modify, or delete the dental coverage.

Vision

All regular full-time employees and eligible dependents may participate in Access' preferred provider organization (PPO) vision plan through VSP. Coverage begins the first of the month after 30 days of employment for all new full-time employees. Access contributes 80% of vision insurance premiums for employees and eligible dependents enrolled in a preferred provider organization (PPO). The employee contribution of 20% is made via payroll deduction.

Upon separation of employment, plans in effect may be continued under COBRA regulations, as required by law.

Access reserves the right to change, modify, or delete the vision coverage.

Chiropractic Care Coverage

All regular full-time employees and eligible dependents enrolled in Access health plans may have access to Chiropractic/Manipulation Therapy. Coverage begins the first of the month after 30 days of employment for all new full-time employees. Coverage is limited to 20 visits per year. Applies to In-Network. The limit is combined across professional visits and outpatient facilities. Access reserves the right to change, modify, or delete the chiropractic coverage.

Long-Term Disability

All regular full-time employees are eligible to participate in Access' long-term disability plan beginning the first day of the month after 30 days of employment. This plan pays an amount equal to 66 2/3% of the employee's monthly earnings, subject to a maximum amount per month, to the age of 65 after an approved waiting period (usually 90 days of disability). All premiums for this benefit are paid for by Access.

Life Insurance

All regular full-time employees are eligible for group term life insurance coverage beginning the first day of the month after 30 days of employment. Access will pay the total premium cost up to a maximum benefit amount up to one time the employee's annual salary.

Flexible Spending Account Plans

All regular full-time employees can participate in the FSA, Flexible Spending Account plan. This plan allows employees to set aside pre-tax income to cover eligible medical and dependent care expenses.

Retirement

CalPERS (California Public Employees Retirement System)

• Miscellaneous:100% employer-paid, 2% @ 60; and
• PEPRA Miscellaneous (entered CalPERS system after 1/1/13): 7.75% employee paid as of 7/1/2023, 2%@ 62.
• Employees are vested after five years of service.

Access also offers two defined-contribution plans through MissionSquare (formerly ICMA-RC), a 403(b) and 457. Defined-contribution retirement plans allow employees to invest pre-tax dollars in the capital markets where they can grow tax-deferred until retirement. Participation is both voluntary and self-directed. Employees may voluntarily contribute via payroll deduction, up to the maximum amount allowable as defined annually by the Internal Revenue Service code. Employees are 100% vested in this plan.

No employer contributions are recognized in these plans.

Paid Time Off (PTO)
All regular full-time employees accrue PTO from the first day of employment. Access provides employees with Paid Time Off (PTO) for vacations, illnesses, injuries, medical/dental appointments, religious holidays, personal business, and emergencies as follows:

• 0-4 years of service, 22 days.
• 5-7 years of service, 27 days.
• 9+ years of service, 32 days.

*Additional Benefits: Additional Optional Benefits:

• Group Term Life and AD&D, LTD, and LTC insurance at no cost to employees.
• Holidays (12 - fixed paid holidays)
• Pre-Tax Deferred Compensation 403 b and 457 Plan
• Tuition Assistance Program
• Employee Assistance Program
• Employment Qualifies for Loan Forgiveness (PSLF)
• Flexible/Hybrid Schedule (Dependent on position and department needs)

01

PLEASE READ: The information provided on the Supplemental Questions will be used in conjunction with the job application to determine whether the qualification requirements are met. Failure to provide detailed and complete information may result in the application being rejected. Please list records of unemployment within the last ten years.A resume may not be submitted in place of completing the Supplemental Questions. When applying for this position, I understand that I must thoroughly complete the Education and Work Experience sections of my application and the Supplemental Questions. This includes a detailed description of each position that qualifies me for the job I am seeking. I have read the above statement and acknowledge that failure to provide sufficient detailed information may result in my application being rejected.

• Yes
• No

02

Please select your highest level of education.

• Master's Degree
• Bachelor's Degree
• Associate Degree
• Some College/Vocational (60 Quarter Units or less).
• High School /GED Equivalent

03

Copies of your degree(s), certificate(s), and resume are required for consideration. Have you attached the copies to your employment application?(If not, please attach before submitting your application.)

• Yes
• No

04

Do you have two (2) years of increasingly responsible professional level experience performing duties such as project management, program analysis, budget administration, or contract administration?

• Yes
• No

05

Describe your work experience with principles and practices of program analysis, project management, budget administration or contract administration.
06

Do you possess National Incident Management System (NIMS) Certification and or paratransit certification? If so, please make selection(s) as applicable. Please attach copies of the certificate(s) to your application.

• ICS-100: Introduction to the Incident Command System
• ICS-200: ICS for Single Resources and Initial Action Incidents
• IS-700: National Incident Management System, An Introduction
• University of Pacific: Transit and Paratransit Management Certificate Program
• None, not applicable.

07

Do you possess a valid Class C California driver license, acceptable driving record, and evidence of insurability? (Must also be maintained throughout employment.)

• Yes
• No

08

NOTE: NOTIFICATION PREFERENCEThis recruitment will notify applicants of status and alerts by email. Please ensure your notification preference is set to emails.

• Yes, my notification preference is set to email.

09

I acknowledge that the information provided in this job application and supplemental questions, as well as all education and work history contained within this application, are complete and accurate and will be verified using all submitted application materials.

• I acknowledge that the information provided in this job application and supplemental questions is true and complete.

Required Question