Job Details

BridgeCare is a women-led GovTech company modernizing how families, child-care providers, and government agencies connect through a clean, intuitive, and impact-driven software platform.
BridgeCare

BridgeCare believes in making great technology publicly available, accessible, and easy to use. We are a small, women-led, hardworking team of technologists who make the system of child care work. We believe every child should have access to excellent early childhood education, every person should be able to pursue purpose and enjoy family, and every provider should be valued as an educator. The BridgeCare team does this by providing a user-experience-driven technology suite designed to create a functional, effective early childhood education system.
BridgeCare's software is a white-label data and case management system for government agencies in the Early Childhood Care and Education (ECCE) sector. It helps parents and ECCE providers, primarily licensed child care and public preschool programs, by increasing family access to affordable child care, supporting providers, streamlining government processes, and delivering real-time data insights for better decision making.
What You Will Do

As a Product Implementation Manager, you'll serve as the connective tissue between our clients, implementation teams, and product organization. You'll partner closely with customers during complex enterprise implementations to understand business goals, gather detailed requirements, and translate them into clear, actionable product deliverables.
This role ensures that customer-driven development is tightly aligned with our product strategy-balancing client needs, scalability, and long-term product health. Although your role will be on the product team and you'll interface closely with PMs, you won't directly manage a product/eng team or backlog. You'll influence multiple teams' roadmaps through the requirements and insights you generate.
Responsibilities:

• Attend key client implementation meetings and workshops to deeply understand evolving requirements, workflows, and integration needs.
• Translate customer needs into detailed user stories, acceptance criteria, and technical requirements for the appropriate product or engineering teams.
• Collaborate with Product Managers to validate and prioritize new backlog items that arise during implementations.
• Partner with Implementation and Customer Success teams to ensure customer requirements are accurately represented internally.
• Identify patterns and recurring needs across customers to inform product roadmaps.
• Support product discovery efforts by validating feature concepts with customers and implementation teams.
• Help maintain alignment between customer-specific commitments and the broader product vision.
• Serve as a trusted partner to customers, ensuring their needs are understood while setting realistic expectations about product timelines and capabilities.

Who You Are

You are a skilled SaaS implementation professional with strong business analysis and project management expertise. You thrive in client-facing roles, balancing priorities, and influencing stakeholders. With a detail-oriented, adaptable, and collaborative approach, you excel at delivering complex projects that drive meaningful impact.
Qualifications:

• 4+ years of experience as a product manager, solutions engineer, business analyst, or a related client-facing product role.
• Strong ability to translate complex customer requirements into clear, structured documentation (workflows, user stories, etc) and development-ready work.
• Excellent communication and stakeholder management skills-able to navigate conversations with both executive-level clients and engineering teams.
• Comfort with enterprise-level implementations, integrations, and long project cycles.
• A systems thinker who can balance short-term implementation demands with long-term product scalability.
• Comfort with ambiguity and the ability to drive projects forward even when direction is not fully defined.

Benefits

• Mission-driven team working to drive universal access to quality early childhood education.
• High-impact role with autonomy, ownership, and visibility across the organization.
• Opportunities to shape processes, systems, and solutions as we continue to grow.
• Remote work, Flexible scheduling, Unlimited PTO, Medical, Dental, Vision, Long-Term Disability, Life Insurance, FSA, and Company matched 401(k).
• Salary: $120,000-$140,000 (based on qualifications)

Business can be a powerful platform for social change, and our higher purpose is to use recruiting as a force for good to improve people's lives. BridgeCare Finance is committed to fostering a people-first culture - one that honors diversity and welcomes people regardless of their chosen or inherent identity. As part of this, we are intentional in our efforts to improve diversity, equity, and inclusion, both internally and with our clients.