Job Details

Job Title: Infrastructure Operator Engineer

Location: Remote (EST Required) -some travel required

Duration: 12 Months

Pay rate : $65 to $75 hr on w2

Responsibilities

The Infrastructure Operator Engineer is responsible for deploying, operating, and maintaining secure and reliable infrastructure systems across physical and virtual environments. This role supports mission-critical operations, ensuring 24/7 availability of cloud and data center services, and contributes to lifecycle management, customer support, and continuous improvement initiatives.

Key Responsibilities Infrastructure Deployment & Configuration

• Deploy and configure cloud and data center instances (e.g., air-gapped environments).
• Manage physical and virtual infrastructure components including servers, storage, and networking equipment.
• Execute operational tasks such as patching, upgrades, and break-fix services.

Operations & Reliability

• Monitor system performance and ensure uptime across secure networks.
• Implement and maintain disaster recovery protocols and backup procedures.
• Escalate unresolved Tier 1/Tier 2 issues to engineering or vendor support teams.

Customer Support & Lifecycle Management

• Respond to support calls and resolve customer issues within SLA timelines.
• Deliver updates and communications to customers regarding system status and changes.

Security & Compliance

• Apply security patches and updates in coordination with internal and external stakeholders.
• Ensure compliance with operational standards and certifications (e.g., Google technology certification).

Collaboration & Documentation

• May be asked to lead a team of engineers, and/or assist in the onboarding and training of new engineer teammates.
• Work closely with deployment engineers, support agents, and program managers.
• Maintain detailed documentation of infrastructure configurations, procedures, and runbooks.

Qualifications Required

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in infrastructure operations or system administration.
• Strong understanding of Kubernetes (on-prem), Linux CLI, network protocols, virtualization, and cloud platforms.
• Ability to work onsite with no remote option for up to 6 weeks at time.

Preferred

Certifications such as ITIL, CCNA/CCNP, or equivalent.

Experience with air-gapped environments and cloud deployments.

Work Conditions:

Primarily remote work with some travel requirements to customer sites

No overtime or on-call requirements.