Job Details

Job Title/Position: Intake Coordinator

Reports To: Executive Director

JOB DESCRIPTION SUMMARY

The Palliative Care Intake Coordinator is responsible for ensuring the highest level of service in the admission of new patients into palliative care. managing all aspects of the patient intake process including managing the members of the intake team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

1. Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies. Strong organizational and project management.

1. Enters referral/patient information into electronic medical record system and other applications as needed.

1. Ensures compliance with all state, federal, and CHAP referral/intake regulatory requirements.

1. Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.

1. Establishes and maintains positive working relationships with current and potential referral sources.

1. Ensures direct oversight of insurance verification and authorization processes. Knowledge of managed care and Medicare/Medicaid reimbursement.

Job Title/Position: Intake Coordinator

1. Maintains comprehensive working knowledge of Affinity Health Management's contractual relationships and ensures that patients are admitted according to contract provisions.

1. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Affinity Health Management.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

POSITION QUALIFICATIONS

1. High School Diploma required/ College Degree preferred.

1. Proficient in Google Drive/Sheets/Docs preferred.

1. Minimum of Three (3) years' experience in health care, preferably in home care operations.

1. Demonstrated ability to supervise and direct professional and administrative personnel.

1. Ability to market aggressively and deal tactfully with customers and the community.

1. Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.

1. Demonstrates good communications, negotiation, and public relations skills.

1. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.