Job Details

What's In It For You!

• EVERY employee is bonus eligible after 90 days!!
• Employee discounts
• Growth opportunities
• Many store support roles are hybrid
• Help others through our charity partners
• Save the environment!

Why We Will Love You

• Your unique personality and skills
• You have a demonstrated ability to collaborate with others
• You have an amazing track record of positive results
• You have amazing time management skills and love to multitask
• You are atleast 18 years old and ready to join our team

Teamwork Makes The Dream Work

Our Store Support Center works to support all operations of our company. Whether you are a part of the accounts payable, finance, donations, people and culture or purchasing team, we all have a common goal to support each part of the business to the fullest so that we can positively impact our charity partners.

Why You Will Love Us: Our Mission, Vision and Values

Mission

To Give Back! By...

• Positively impacting the environment and the communities we serve
• providing values that meet our customer's needs and wants
• reducing millions of pounds of waste each year
• supporting local charities
• creating jobs

Vision

To be the Thrift Brand of Choice in the Southeast and online by offering The Best in value, variety & selection, and convenience for our customers and donors.

Values

• People First
• We invest in what matters most to us: You. Your goals are our goals; your success is our success. We care about family and work-life balance. We value what makes you, You!
• Customers and Donors
• Our business starts and ends with both the contributions of our donors and the loyalty of our customers. We deliver a 1st class second-hand experience by providing our customers unsurpassed value & selection.
• Community
• We enhance communities by supporting charities, providing values and creating jobs. Through sustainable shopping we protect the environment and reduce waste.
• Continuous Improvement
• We empower our people to improve the business and promote an entrepreneurial spirit. Continuous improvement isn't just about margins; it's about development, personal growth, teamwork and collaboration. "How can we improve" are the most important words in business.
• Growth
• Growth is our commitment. We invest in the growth of our people, our donations, and our sales. Our growth supports our mission: To Give Back.

Position Title: Benefits and Leave Coordinator

Reports To: Manager of People and Culture Operations

Department: People & Culture

FLSA Status: Non-Exempt

Position Purpose and Objectives

The Benefits and Leave Coordinator is responsible for performing a broad range of clerical and technical duties related to employee benefits and leave administration. This critical role serves as a primary resource for employees by providing exceptional customer service and responding to inquiries regarding benefits and leave programs. The position also supports the accurate and compliant administration of benefits and leave processes across all store locations.

Roles and Responsibilities

• Serve as the first point of contact for employee inquiries related to benefits and leave programs, providing timely, accurate information and resolving issues as needed.
• Assist employees with benefits enrollment, including coordinating enrollment meetings, distributing materials, and explaining available plan options.
• Coordinate with benefits providers to ensure accurate and timely processing of enrollments, changes, and terminations.
• Maintain accurate and up-to-date records of employee benefits enrollment, eligibility, and coverage changes within the HRIS.
• Support the planning, coordination, and communication of open enrollment periods and wellness initiatives.
• Assist with annual benefits renewal processes.
• Collaborate with Payroll team members to ensure benefit deductions and updates are accurately reflected in employee records.
• Audit benefits data and prepare reports related to benefits utilization, costs, and trends, as needed.
• Manage and ensure compliance with all leave of absence processes, including timely reporting, documentation collection, and required follow-ups.
• Accurately track and document all leaves of absence, including FMLA, within the HRIS.
• Reconcile and update 401(k) transactions and process plan changes as required.
• Assist with 401(k) audits and related compliance activities.

Skills and Qualifications

• High school diploma or equivalent required.
• Minimum of two (2) years of experience in employee benefits administration, retirement plans, and leave of absence management.
• Working knowledge of applicable federal, state, and local laws and regulations, including FMLA and ADA.
• Strong ability to communicate effectively with employees, coworkers, and business contacts in a courteous and professional manner.
• Ability to work efficiently under pressure, meet deadlines, and maintain professionalism in a fast-paced environment.
• Demonstrated ability to prioritize tasks, work independently, and manage multiple responsibilities with minimal supervision.
• Ability to exercise sound judgment and discretion without direct oversight.
• Proven ability to handle sensitive and confidential information with integrity.
• Valid driver's license with a clean driving record.
• Successful completion of background check, motor vehicle check, and drug screen.

Competencies

Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%

Physical Demands:

• Frequently - Carrying up to 50 lbs., pushing and pulling up to 25 lbs., lifting up to 50 lbs., climbing up to 14-foot height, balancing, stooping, kneeling, crouching, handling and smelling.
• Frequently - Walking on tile/concrete, bending, feeling, and reaching waist/overhead level.
• Continuously - Standing on tile/concrete, talking, seeing, and hearing.

Other:

• Mostly regular and weekend hours, occasionally working evenings and holiday hours as needed.
• Working environment includes inside of building with semi- controlled temperatures and outside conditions with varying weather and temperatures.

Other duties as assigned: Please note that this job description may not cover every duty or responsibility that might arise in the course of employment. Employees are expected to perform other duties as assigned, which may not be explicitly stated in this document. This job description is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees in this position. The duties and responsibilities outlined here are intended to provide an overview of the primary functions of the role, but they may change as the needs of the organization evolve.

#IND123

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.