Job Details

Overview

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. They promptly resolve customer concerns, ensure client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards of the products and store. They are tasked with achieving excellent customer service while consistently meeting the stores sales goals.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and in accordance with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition in assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Drivers License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a meets expectations (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make spaces brighter and stronger. Our people are behind the strength of our success, and we invest in and support you in:

• Life with rewards, benefits and the flexibility to enhance your health and well-being
• Career with opportunities to learn, develop new skills and grow your contribution
• Connection with an inclusive team and commitment to our communities

Its all here for you lets Create Your Possible.

Process to Get Started

1. Step 1 Online Application
   Find the role(s) that interest you on our Careers page: and set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners.
2. Step 2 Digital Interview
   Qualified candidates will be invited to complete a digital video interview via HireVue. The interview will consist of behavioral questions and can be completed on your schedule. Please complete within 7 days of invitation.
3. Step 3 In-Store Interview
   Your video interview is reviewed, and top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

Sherwin-Williams is an Equal Employment Opportunity employer. Qualified candidates will receive consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected status, disability, age, or other factors protected by law. As a Federal Contractor, we support Veteran preferences where applicable. Please be aware, our recruiting team will never request payment or sensitive personal information during the application process. For more information on benefits, check and click on Candidates to view offerings you may be eligible for if hired.