Job Details

Title: Partner Success Manager

Location: Remote (Denver, CO preferred)

Reporting Structure: Head of Client Success

Company Description

Founded in 2006, our client is a leader in creating immersive online experiences with 3D modeling, interactive maps, and virtual tours. Their products include an online experience platform developed to support marketing, sales, and business processes in a countless number of industries. Their solutions marry art and science in highly detailed, interactive 3D renderings that breathe life into the digital world. In 2022, they acquired Localist, the leading event calendar platform for higher education communities. Our client and Localist have a shared belief that events and in-person connections are key to building community.

Team Culture

They are a group of dedicated and multi-faceted individuals who are self-motivated and are excited to be a part of a company that is charting the future of interactive maps, tours and events. Employees have an opportunity to learn all elements of the business, and direct access to the leadership team. While their offices are in Denver, Colorado, and Minneapolis, Minnesota, they currently are operating remotely with a nationally-distributed team.

Responsibilities

• Build and nurture relationships with clients post-launch to ensure ongoing success and satisfaction.

• Serve as the primary point of contact and trusted advisor for assigned accounts.

• Collaborate cross-functionally with Sales, Onboarding, and Product teams to ensure client goals are met and exceeded.

• Drive platform adoption, identify opportunities for upsells and renewals, and proactively mitigate churn risk.

• Maintain accurate reporting and pipeline management in Vitally and other internal tools.

• Represent the voice of the client internally, sharing insights and feedback that inform product development and company strategy.

• Host engaging partner calls, product demos, and strategic reviews to align on business goals and performance metrics.

• You love building relationships and helping clients reach measurable success.

• You're energized by solving problems and uncovering new opportunities.

• You're organized, proactive, and not afraid to reach out to partners directly.

• You're comfortable juggling multiple projects and thrive in a fast-moving, collaborative environment.

• You communicate clearly, listen actively, and know how to make clients feel heard and supported.

• You're curious about technology and passionate about how great tools can make organizations run better.

• 3-5 years of experience in Customer Success, Account Management, or a related client-facing role.

• Proven success managing renewals and expansion opportunities within SaaS or technology-driven organizations.

• Familiarity with CRM or customer success platforms (Salesforce, Vitally, HubSpot, etc.).

• Excellent written and verbal communication skills.

• Strong analytical and problem-solving abilities with a focus on results.

• Bachelor's degree or equivalent experience.

• Experience in higher education, events, or location-based technology is a plus.

• Competitive base salary with commission and bonus potential.

• Equity opportunities so you can share in the company's success.

• Flexible, hybrid work options - Denver and Minneapolis hubs, remote nationwide.

• Comprehensive medical, dental, and vision coverage (with 100% of employee premiums covered on select plans).

• 6 weeks of fully paid parental leave, plus additional time through short-term disability.

• 401(k) match of 75% up to 5% of your annual pay.

• Generous PTO and holidays to recharge and rest.

• Life insurance and disability coverage fully paid by the company.

• Monthly and quarterly team events to stay connected and celebrate wins together.