Job Details

This role provides the most visible line of technical support in the company's IT organization. The resource should have a friendly demeanor with the ability to comfortably deescalate a situation. Equal to the social side of the equation, the employee should have an aptitude for research and can quickly 'become an expert' on new technologies. At this level, employee must have moderate experience with ICM-specific applications. Finally, this is a very hands-on role which involves substantial end-user interaction. Perform all responsibilities in accordance with ICM's corporate values of Innovation, Ownership, Humility, Collaboration, and Stewardship. ESSENTIAL FUNCTIONS & BASIC DUTIES - Resolve support requests via office visit, telephone, or e-mail in a prompt, effective and courteous manner. Customers include local, remote, and field/roaming users. Support end-users with various issues, including:Laptop & desktop hardware. Microsoft Windows operating systems and associated software pro...Support Analyst, Support, Technical Support, Analyst, Microsoft, IT, Manufacturing, Technology