Job Details

Role: Google Cloud Trainer - Conversational AI & CCAI Specialist

Location: Seattle, WA or nearby - Remote (PST Preferred)

Duration: 6+ months Contract

Key Responsibilities

• Deliver Google Cloud training modules aligned with the integrated curriculum.
• Teach GCP fundamentals (IAM, Compute Engine, Cloud Functions, Storage, VPC networking, Logging/Monitoring).
• Lead Dialogflow CX labs, including intent/entity modeling, flow design, webhook integration, and multi-channel deployments.
• Introduce Google Cloud AI/ML services (Vertex AI, Speech-to-Text, Text-to-Speech) and integrate them with contact center workflows.
• Guide learners on CCAI modules (Agent Assist, Insights, conversation profiles, human handoff strategies).
• Facilitate hands-on labs in Google Cloud Skills Boost (Qwiklabs).
• Provide certification coaching for Google Associate Cloud Engineer and Dialogflow CX/CCAI Specialization.
• Mentor learners on capstone projects that integrate Dialogflow with Amazon Connect or Google CCAI solutions.

Required Skills & Expertise

• Strong expertise in Google Cloud fundamentals (IAM, Compute Engine, Cloud Functions, Cloud Storage, VPC).
• Hands-on experience with Dialogflow CX (agents, intents, entities, flows, fulfillment).
• Knowledge of Contact Center AI components (Agent Assist, Insights, telephony integration).
• Familiarity with multi-cloud architectures (AWS + GCP integrations is a plus).
• Experience designing and delivering cloud AI training content.
• Google Certifications: Google Associate Cloud Engineer, Dialogflow CX/CCAI Specialization, Professional Cloud Architect (preferred).
• Excellent facilitation, communication, and mentoring skills.

Thanks and Regards

Rishitha C| Talent Acquisition Specialist

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