Job Details

Process Lead (HR Benefits Process Optimization Lead)

Houston, TX (Remote within US)

6 months Contract with possibility to extension

Description of Services:

5+ years of HR experience is required. 8 - 10 years' experience overall required. Resumes without SAP ECC, SuccessFactors and Benefitplace experience will be rejected.

Role Responsibilities for HR Benefits Process Lead:

• Facilitate discussions: Lead and facilitate discussions with key stakeholders, including HR managers, benefits administrators, Finance Department, Payroll group and IT professionals, to understand their needs, concerns, and suggestions regarding HR benefits processes.
• Document processes:
  • Analyze and document existing HR benefits processes, including enrollment, eligibility, leave management, retirement plans, and other related areas.
  • Create detailed process maps and workflow diagrams to identify inefficiencies, bottlenecks, and areas of improvement.
• Identify gaps:
  • Conduct gap analysis to identify areas where current HR benefits processes fall short, such as manual interventions, data discrepancies, system limitations, or lack of automation.
  • Collaborate with stakeholders to understand their pain points and gather requirements for process enhancements.
• Stakeholder collaboration:
  • Foster collaboration and coordination among all stakeholders, including HR teams, IT departments, Finance and Payroll teams external vendors, and other relevant parties.
  • Ensure effective communication and cooperation to resolve existing issues and streamline HR benefits processes.
• Issue resolution:
  • Work closely with stakeholders to address existing issues and challenges in HR benefits processes.
  • Identify root causes of problems and implement effective solutions to enhance efficiency, accuracy, and user experience.
  • Proactively monitor and resolve any emerging issues.
• Long-term process design:
  • Develop a strategic vision for long-term resilience in HR benefits processes.
  • Collaborate with stakeholders to design future-proof processes that can adapt to changing business needs, regulatory requirements, and technological advancements.
  • Incorporate best practices and industry standards.
• SAP ECC, SuccessFactors and Benefitplace background preferred:
  • Leverage expertise in SAP ECC and SuccessFactors, two widely used HR systems, to optimize benefits processes.
  • Provide guidance and support in configuring and customizing these systems to align with business requirements.
  • Identify opportunities for automation, integration, and process standardization using these platforms.
• Training and support:
  • Assist in developing training materials, conduct workshops, and provide support to HR teams and employees regarding HR benefits processes.
  • Ensure proper understanding and adoption of optimized processes and system functionalities.
• Performance measurement and reporting:
  • Establish key performance indicators (KPIs) to measure the effectiveness and efficiency of HR benefits processes.
  • Develop reporting mechanisms to track and communicate process improvements, cost savings, and user satisfaction to stakeholders.