H&R Block - - Responsibilities: Perform a variety of basic accounting, payroll and bookkeeping services for small businesses.; Assists with providing advice, delivering advice products and client based products to small businesses and small business owners.; Identifies opportunities to increase the level of service provided to small businesses and small business owners as their requirements become more complex.; Identifies client satisfaction issues and reviews the issues on a timely basis to the Bookkeeper Supervisor for resolution.; Tracks and documents chargeable and non-chargeable hours accurately and on a timely basis.