Job Details

Job Title: Customer Service 3

Location: Wichita, KS

Zip Code: 67209

Duration: 24 Months

Pay Rate: $21.09/hr.

Keyword's: #Wichitajobs; #CustomerServicejobs;

Start Date: Immediate

Job Description: Primary Responsibilities

• Perform duties related to overall customer service and account management: logistics, contract management, and customer relations

• Effectively manage a large amount of written communication and data while complying with internal and external process.

• Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.

• Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.

• Utilize enterprise system (SAP) to input or extract repair/material data.

• Assists in interface with intra-company departments relative to warranty, credit, billing, etc.

• Maintain knowledge of Client's organization and products to provide the appropriate information and support to customers.

• Consistently document customer service needs to identify patterns and maintain quality.

• Position can require consistent movement. Tasks can include boxing and unboxing (up to 15 lbs).

Basic Qualifications

• HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience

• OR In the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required

• Must be a U.S. Person/Permanent Resident 'Green Card' holder

• Previous experience working in a customer-facing role

• Able to communicate professionally and effectively, both in writing and verbally to internal and external customers

• Strong email and MS office software skills

Preferred Qualifications

• SAP experience