Job Details

What We NeedCorpay is currently looking to hire a Customer Service Specialist within our Corpay Lodging division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will support clients by coordinating hotel accommodations and client alignment while delivering exceptional customer service and ensuring clear communication throughout the process. You will report directly to Customer Service Supervisor and regularly collaborate with cross-functional teams across the lodging department.How We WorkAs a Customer Service Specialist, Corpay will set you up for success by providing:In office set up Wichita, KSCompany-issued equipmentFormal, hands-on trainingRole ResponsibilitiesThe responsibilities of the role will include:Communicating with clients to assess and meet service needsCoordinating hotel accommodation based on client requirementsExplaining procedures, costs, and timelines clearly and compassionatelyUtilizing internal tools and external platforms to search and confirm reservationsNegotiating rates and coordinating directly with clients or hotelsHandling escalated service issues with professionalism and careMaintaining accurate and timely documentation in internal systemsManaging tasks and follow-upsSupporting the department by answering incoming calls and emailsPerforming additional duties as assignedQualifications & SkillsHigh school diploma or equivalent required; college degree preferredMinimum 2 years of customer service or administrative experienceProficiency with Microsoft Office (Excel, Word, Outlook)Strong written and verbal communication skillsHighly organized, detail-oriented, and capable of multitasking in a fast-paced settingDemonstrated problem-solving ability and sound judgmentExperience with customer databases or case management systems is a plusAbility to work collaboratively and independentlyBenefits & PerksMedical, Dental & Vision benefits available the 1st month after hireAutomatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including: major holidays, vacation, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizesEqual Opportunity/Affirmative Action EmployerCorpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.Pay TransparencyThis salary range is provided for Iocations which require such disclosure. Where a position or applicant may fall into a particular wage range depends on several factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organizational needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $15.00 - $17.00 per hour.For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.#INDOPS#LI-Onsite#LI-AM2