Job Details

A company is looking for an Analyst-Workforce Planning.Key ResponsibilitiesDevelop and optimize staffing plans based on forecasted volume and staffing requirementsManage shift bids and conduct staffing gap analysis to improve coverageReview shrinkage data and make staffing recommendations, including managing attendance processesRequired QualificationsBachelor's degree (or higher) or 4+ years of professional work experience2+ years of experience in Workforce Planning or related fields2+ years of experience with analytical tools such as Excel, Access, or WFM data platformsUnderstanding of ACD/Call Routing and multi-skill environmentsFamiliarity with relational database concepts and WFM system configuration