Job Details

Account Associate

The Account Associate at Credit Management Services, Inc. is responsible for contacting consumers and utilizing skip tracing techniques to locate consumer assets for debt collection purposes.

Comprehensive benefits package, including $50,000 in paid life insurance

Participation in a matching 401K program

Recognitions for employee achievements and incentives

Ongoing opportunities for training and professional development

Up to $17/hour based on experience, plus commissions and bonuses

Opportunity to enhance annual earnings with a quarterly review program your first year

Utilize various skip tracing techniques to locate the correct parties

Overcome stalls and objections and propose sources for debt payment

Conduct verbal skip tracing procedures for non-right party contacts, including obtaining home address, home telephone number, and place of employment

Follow scripted procedures when contacting the right party, identifying the consumer, the company, and requesting payment on the account

Update customer records with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system

Perform other duties as assigned

To succeed in this role, an individual must be able to perform each essential duty effectively. The following requirements represent the necessary knowledge, skills, and abilities for an Account Associate role. Reasonable accommodations can be made for individuals with disabilities.

High School Diploma or Equivalent

Call Center experience is desired

Excellent communication skills

Positive attitude

Goal-oriented mindset

Ability to work in a team environment

Customer service skills

Proficiency in computer and phone usage

The Account Associate will work in a temperature-controlled office environment, primarily seated at a desk during scheduled hours. The role involves making telephone calls, typing on a standard keyboard, and interacting with computer resources.

Credit Management Services, Inc. is an equal opportunity employer and prohibits workplace harassment based on various factors.